HP D6028-90004 manual Troubleshooting, Problems with Installation, Paging

7 Troubleshooting

This chapter provides some guidelines for troubleshooting HP TopTools Remote Control card. Different sections highlight difficulties related to:

∙Installation problems

∙Paging concerns

∙Remote client issues

Problems with Installation

The HP TopTools Remote Control card does not respond.

Make sure that the HP TopTools Remote Control card is securely seated in a PCI slot.

Check the diagnostic LEDs located above the RS-232 port on the back panel of the card. If the green (heartbeat) light is not alternately flashing, something is wrong with the card. See Appendix F, "LED Codes," for more information.

Make sure the server’s system BIOS has been updated to the latest release (see Chapter 3 for details).

I can only view two sensors built into my server, but I know that there must be more.

If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only, check that the I2C cable connection between the HP TopTools Remote Control card and the server’s motherboard is installed and that both end connectors are securely engaged.

Paging

I generated a test page from the HP TopTools Remote Control Configuration page, but never received it.

Has a pager number and paging string been set up in HP TopTools Remote Control? Also check to see that the telephone cord is properly connected to the external modem. Verify that the correct cable is properly connected to the card.

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