Chapter 12
Troubleshooting
Solution: HP recommends that you use HP Advanced Papers or any other paper type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.
For more information, see:
•Recommended papers for printing and copying
Cause: The wrong kind of paper was loaded in the input tray.
Try the following solutions if your printout does not appear straight on the page.
•Solution 1: Make sure the paper is loaded correctly
•Solution 2: Make sure only one type of paper is loaded
•Solution 3: Check the rear access door
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure the paper is loaded correctly.
For more information, see:
Cause: The paper was not feeding properly or was not loaded correctly. If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the rear access door
Solution: Make sure the rear access door is securely installed.
Cause: The rear access door was not securely installed.
112 Troubleshooting