Troubleshooting
Chapter 12
This section contains the following topics:
•Power and connection messages
Flashing lightsThe lights on the produch flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or blinking on the product.
On light | Resume | Check | Paper | Description | Solution |
| light | Selectio |
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| Cartridge | n lights |
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| lights |
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Off | Off | Off | All off | The product is | Press the On button |
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| turned off. | to turn the product on. |
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Blinking | Off | Off | Current | The product is | Wait for the product to |
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| selectio | processing a job, | finish. |
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| n On, | such as print, scan, |
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| Others | copy, or alignment. |
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| Off |
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Blink faster | Off | Off | Current | The product is busy. | Wait for the product to |
for 3 |
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| selectio |
| finish. |
seconds |
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| n On, |
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and then |
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| Others |
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On |
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| Off |
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Blink for 20 | Off | Off | Current | Scan was pressed, | Make sure the |
seconds |
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| selectio | and there was no | computer is turned |
and then |
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| n On, | response from the | on, the product |
On |
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| Others | computer. | software is installed, |
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| and the computer is | |
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| Off |
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| connected to the | |
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| product with a USB |
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| cable. |
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On | Blinking | Off | Current | The product is out of | Load paper and press |
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| selectio | paper. | Resume. |
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| n On, |
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| The product has a | Clear the paper jam, | |
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| Others | ||
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| paper jam. | and then press | |
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| Off | ||
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| Resume. | |
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Blinking | Off | Off | Current | The front access | Close the front |
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| selectio | door or the print | access door or the |
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| n On, | cartridge access | print cartridge access |
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| Others | door is open. | door. |
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| Off |
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136 Troubleshooting