Error reading or writing the file

Solution: Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

File not found

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print preview file.

File format not supported

Solution: Open the file in another application, and save it in a format that the product software recognizes.

For more information, see:

Supported file types for the HP All-in-One

Cause: The product software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted.

Troubleshooting

Invalid file name

Solution: Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the HP All-in-One

Refer to the following for the supported file formats:

•The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG

•When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF

General user messages

The following is a list of messages related to common user errors:

•Cannot crop

•Borderless printing error

•Disconnected

•No scan options

•Out of disk space

Errors 175