Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Resize the image
Solution: When you make a borderless copy of a very small original, the product enlarges the original up to a maximum percentage. This might leave white space around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a
If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image.
Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution.
Solution 2: Use photo paper
Solution: Use photo paper to make borderless copies.
Cause: You were trying to make a borderless copy without using photo paper.
Troubleshooting
Scan troubleshooting
Use this section to solve these scan problems:
•Scanned image is incorrectly cropped
•Scanned image has incorrect page layout
•Scanned image shows dotted lines instead of text
Scan halts
Solution: Turn off the computer and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software. Cause: The computer system resources may have been low.
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