Troubleshooting, View the Readme file | HP F4280, F4240, F4235

12 Troubleshooting

This section contains the following topics:

•View the Readme file

•Hardware setup troubleshooting

•Software installation troubleshooting

•Paper jams

•Print cartridge troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

Troubleshooting

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Deskjet F4200 All-In-One series, and then clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see Uninstall and reinstall the software.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Troubleshooting 85

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HP F4280, F4240, F4235 manual View the Readme file, Hardware setup troubleshooting, Troubleshooting common setup issues

Contents

HP Deskjet F4200 All-in-One series Windows Help HP Deskjet F4200 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One Contents Troubleshooting HP warranty and support Technical information Index Contents HP Deskjet F4200 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy Scan Control panel buttons Label Label Icon Name and Description Status light overview Label Description Use the HP Photosmart software Light status Chapter Setup Guide Find more information Chapter How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharing Connection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glass Recommended papers for printing and copying HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Transparency Film HP Premium Inkjet Paper Recommended papers for printing only Papers to avoid Additional papers to avoid when copying Load paperLoad full-size paper Papers to avoid for all print and copy jobs To load full-size paper Load photo paper To load photo paper in the input tray Load index cardsRelated topics Load envelopes To load index cards in the input tray To load envelopes Load other types of paperHP Iron-On Transfers for printing only Related topics Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image Print a photo on plain paper To print a photo on plain paper Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Off applies no HP Real Life Technologies to the image Print on both sides To print in Maximum dpi modeTo print on both sides 11 9 Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job Resume a print job To stop a print job from the computer Windows 2000 usersTo resume a print job from the control panel To resume a print job from the computer Windows Vista users To resume a print job from the computer Windows 2000 users Print Use the copy features Make a copyChoose a layout To make a copy from the control panel Layout of the copy Set the copy paper type Make a Fast copy Perform special copy jobsTo make a Fast copy Make a borderless copy of a photo Make multiple copies of the same originalTo make a borderless copy of a photo from the control panel Copy a two-page black-and-white document Press Start Copy ColorTo copy a two-page document from the control panel Press Start Copy Black Stop copying To stop copying Use the copy features Use the scan features Scan an original To scan to a computer Edit a scanned image Edit a scanned documentStop scanning To stop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glass Clean the lid backing To clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Check the estimated ink levels Choose the right print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Choose original HP cartridges for how you print Replace the print cartridgesChoose the cartridge combination for best results To replace the print cartridges Maintain the HP All-in-One Use ink-backup mode Ink-backup mode output Exit ink-backup modeStore the print cartridges Align the print cartridges To align newly installed print cartridges Clean the print cartridgesPrinter Toolbox appears Clean the print cartridge contacts To clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface Remedy Shop for ink supplies To order print cartridges from your desktop Shop for ink supplies Troubleshooting Hardware setup troubleshootingTroubleshooting common setup issues View the Readme file Power connection Power cord and adapter Power outlet Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Troubleshooting Troubleshooting To start the installation from a Windows computer Software installation troubleshootingMinimum System Checks screen appears Received a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution Center Registration screen does not appear Uninstall and reinstall the software To uninstall from a Windows computer Paper jams Clear paper jams To clear a paper jam from the rear access door To clear a paper jam from the front access door Print cartridge troubleshooting Information on paper Information on print cartridges Resolving print cartridge error messages Resolving print cartridge problemsTo troubleshoot the print cartridges Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridges Print quality troubleshooting Solution 2 Clean the print cartridge contactsSolution 3 Print in ink-backup mode To troubleshoot print quality issues Print quality troubleshooting 101 Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 3 Check the paper type Solution 4 Check to see if the product is in ink-backup mode Solution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality setting Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridges Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors For more information, see Solution 4 Clean the glass Clean the lid backing Clean the glass Printouts seem blurry or fuzzy Solution 2 Check the resolution of the imagePrintouts have vertical streaks Solution 3 Check the rear access door Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 2 Wait while the ink driesInk streaks on the back of the paper Paper is not picked up from the input tray Print troubleshooting Solution 1 Reload the envelopes in the input trayEnvelopes print incorrectly Text edges are jagged Solution 2 Load a different type of envelope Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Borderless printing produces unexpected results Solution 1 Wait for the product to finish other tasks Solution 2 Check for a paper jamSolution 3 Load more paper in the input tray Product is not responding After setting up the product, it does not print Solution 6 Make sure that the product is turned on Solution 7 Restart the productSolution 8 Check the print driver status Solution 9 Check the print queue for canceled jobs Nothing happens when I try to print Product prints meaningless characters Troubleshooting Solution 5 Load more paper in the input tray Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Pages in my document came out in the wrong order Solution 2 Make sure that the paper size setting is correct To check your margin settingsMargins are not printing as expected Solution 3 Check the paper guide position Text or graphics are cut off at the edge Solution 3 Remove and reload the paper in the input tray Solution 1 Check the margins in your software applicationTo preview the print layout Solution 2 Check for blank pages at the end of the document Solution 1 Check the ink levels in the print cartridgesBlank page came out while printing Solution 4 Check the print cartridges for protective tape Copy troubleshooting Nothing happens when I try to copy Solution 5 Check for a paper jam Solution 3 Wait for the product to finish other tasksParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Solution 1 Place the original correctly on the glassPrintout appears enlarged on Solution 2 Check the ink levels in the print cartridges Printout is blank Scan troubleshooting Solution 1 Resize the imageSolution 2 Use photo paper Borderless copy has white space around the edges Solution 1 Make sure your computer is turned on Scan fails Solution 5 Make sure you have sufficient computer memory Scanned image is blank Text is incorrect or missing Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrect Errors To adjust the brightness Paper Description Solution Selectio Lights Flashing lights On light Blinking Off Product messages Door open Mechanism error Solution 1 Check for a paper jamSolution 2 Make sure the print carriage is not blocked Firmware revision mismatch Solution 1 Uninstall and reinstall the software Scan errorsMemory is full Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Solution 3 Check the Digital Imaging Monitor Cause The Digital Imaging Monitor was not running 144 Troubleshooting Troubleshooting Solution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartRegistry Editor appears Registry Editor, select My Computer Computer Management screen appears Solution 9 Run the Scan Diagnostic utility Solution 10 Install a patch Troubleshooting Turn on the product Solution 12 Uninstall the software and reset the product More information about using a USB hubTo uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again Solution 1 Print a self-test report To install the softwareUnable to print Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cable Solution 4 Verify the driver configuration To verify that the product is set as the default printer To verify the print driver Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline Solution 6 Clear the print queue manually Solution 7 Restart the print spoolerTo clear the print queue manually To stop and restart the print spooler Solution 8 Check the software application Product might not be correctly installedSolution 1 Reset the product To verify the software application Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 4 Uninstall and reinstall the product Product was not found Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Solution 6 Contact HP support for service File messages General user messages Solution 1 Close applications that are not being used Solution 2 Create more space on your hard driveBorderless printing error Cannot crop Paper messages No scan optionsOut of disk space Cannot load paper from input tray Solution 1 Replace the rear access door of the product Solution 2 Check the paper type and the print settingsOut of paper To check the paper in the input tray To set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope size To clean the rollers Solution 4 Contact HP support Power and connection messages Paper jam or misfeedPaper mismatch Wrong paper width Solution 1 Make sure the product is turned on Communication test failed Improper shutdown Two-way communication lost Non-HP cartridges installed Print cartridge messages Original HP ink has been depleted Previously used genuine HP cartridges installedLow on ink Printing in ink-backup mode Print carriage is stalled Solution 2 Clear the print carriage To clear the print carriage To check for a paper jam in the rear access door If the print carriage is stuck on the right sideIf the print carriage is stuck on the left side If the print carriage is stuck in the middle Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 5 Print cartridge or sensor might be defective Solution 4 Align newly installed print cartridgesPrint cartridges missing or not detected Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridges Solution 2 Contact HP customer support Print cartridges in wrong slot To make sure the print cartridges are installed correctly Print cartridge problem To determine which print cartridge is having the problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges HP warranty and support Warranty Before you call HP customer support Phone support period Placing a call After the phone support period HP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical information Environmental product stewardship program Material safety data sheets Paper usePlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statement Toxic and hazardous substance table HP Deskjet F4200 All-in-One series declaration of conformity Technical information Symbols/Numerics Index Index 223 224