Compaq 7800 manual Troubleshooting Printer Problems

Troubleshooting Guide 9-19

Troubleshooting Printer Problems

(see your printer manual for additional information)

Printer

Symptom	Problem		Solution
Printer prints only in	Printer cartridge is out of black	Replace the printer cartridge.
red or colors other	ink.	`
than black.
		Do not attempt to install your printer
		cartridge by moving the printer carriage
		manually.
		1.	On the Window taskbar, click Start.
		2.	Click Programs.
		3.	Select the printer model you have
			installed on your PC.
		4.	Select the Cartridges tab.
		5.	In the Cartridge pull-down box,
			choose the cartridge you want to
			install.
		6.	In the Action pull-down box, select the
			action you want.
		7.	Click Install/Reinstall Cartridge. The
			cartridge carriage moves to the
			loading position in the middle of the
			printer.
		8.	Lift the printer access door.
		9.	Remove the old cartridge if necessary
			and install the new cartridge.
		10.	Close the printer access door.
		11.	Click Continue.
Printer seems to be	The print cartridge may be out	Replace the cartridge by following the
printing, but no	of ink.	directions in the preceding box.
characters appear
on the paper.
	Print cartridge nozzle may be	Be sure the tape covering the nozzle of the
	blocked.	print cartridge has been removed.