Understanding Your Service and Support Options | |||
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| Compaq Support Tools |
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| Tool |
| Description |
| Internet Support |
| Allows you to access the Compaq Service and Support Web page for |
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| your country. Compaq's Service and Support Web page provides you | |
| (available in selected |
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| with software updates, maintenance tips, and tools to help make using | |
| countries only) |
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| your Internet PC easier. | |
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| Allows you to perform a Full, Custom, or Typical Restore. These |
| QuickRestore |
| options allow you to either restore your Internet PC to its original |
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| factory condition or selectively restore certain drivers and applications. |
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| Provides |
| McAfee |
| through the Internet. For more information on computer viruses and |
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| how to run McAfee | |
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| Removing Computer Viruses section of this guide. |
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Compaq Remote Support (available in select regions)
If you ever need answers to your computing problems, Compaq Remote Support allows you to connect directly to a support technician using your computer modem. These technicians can remotely diagnose and cure most of your computer problems. You can watch your monitor and talk directly to the service technician on the telephone while they are resolving your issue.
To use Compaq Remote Support, complete the following steps:
1.When you experience a problem not addressed in this guide, call the Compaq Customer Support number for your region. The number is listed in the Compaq Warranty Statement or the Service and Support Card that came with your computer.
2.The service representative will ask you to
3. Click the Compaq Remote Support icon. A Compaq/Carbon Copy banner will display explaining the Compaq Remote Support application.
4.Click the OK button. The message, “Compaq Remote Support is waiting for a call,” displays and explains that the Compaq Support technician is dialing into your computer.
