Troubleshooting Guide

9-11

 

 

 

 

 

 

 

 

 

Fax Modem

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

Fax starts to send

 

Line connection failure.

 

Redial the fax number to send fax again.

 

 

but quits before the

 

 

 

 

 

 

 

Call waiting enabled on line.

 

Refer to third-party software for

 

 

transmission is

 

 

 

 

 

 

 

instructions on how to disable call waiting,

complete.

 

 

 

 

 

 

or contact your local telephone company.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Third-party fax software does

 

Verify correct fax modem speed and COM

 

 

 

 

not detect the fax modem

 

port are selected.

 

 

 

 

driver.

 

1. Click the Start button and point to

 

 

 

 

 

 

Settings.

 

 

 

 

 

 

2. Click Control Panel and double-click

 

 

 

 

 

 

Modems.

 

 

 

 

 

 

3. Windows will detect the modem you

 

 

 

 

 

 

have installed. Click the Properties

 

 

 

 

 

 

button.

 

 

 

 

 

 

4. Verify that the correct modem port is

 

 

 

 

 

 

set and the maximum speed of your

 

 

 

 

 

 

modem is selected. Reset these

 

 

 

 

 

 

settings if necessary, and click OK.

 

 

 

 

 

 

5. Close the Control Panel window.

 

 

 

 

 

 

 

 

 

 

 

Third party fax software is

 

Close all programs, except the fax

 

 

 

 

conflicting with another

 

software, and redial the fax number.

 

 

 

 

program.

 

 

 

 

 

 

 

 

 

 

 

 

The receiver for another

 

Verify all telephone handsets on the same

 

 

telephone on the same line

 

line are on the receiver.

 

 

 

 

was picked up.

 

 

 

 

 

 

 

 

 

 

 

 

 

Fax machine where call is

 

Call location where the fax is being sent,

 

 

 

 

being placed has run out of

 

and ask if the fax machine has paper.

 

 

 

 

paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

Internet PC needs repair.

 

Call a Compaq Authorized Service

 

 

 

 

 

 

Provider. Refer to your Warranty Statement

 

 

 

 

for details.

 

 

 

 

 

 

 

 

 

Page 80
Image 80
Compaq 7800 manual Fax starts to send, But quits before, Transmission is, Complete, Settings, Modems