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| Troubleshooting Guide | ||
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| Fax Modem |
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Symptom |
| Problem |
| Solution |
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Fax starts to send |
| Line connection failure. |
| Redial the fax number to send fax again. |
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but quits before the |
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| Call waiting enabled on line. |
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transmission is |
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| instructions on how to disable call waiting, | |||
complete. |
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| or contact your local telephone company. |
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| Verify correct fax modem speed and COM |
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| not detect the fax modem |
| port are selected. |
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| driver. |
| 1. Click the Start button and point to |
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| Settings. |
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| 2. Click Control Panel and |
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| Modems. |
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| 3. Windows will detect the modem you |
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| have installed. Click the Properties |
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| button. |
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| 4. Verify that the correct modem port is |
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| set and the maximum speed of your |
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| modem is selected. Reset these |
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| settings if necessary, and click OK. |
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| 5. Close the Control Panel window. |
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| Third party fax software is |
| Close all programs, except the fax |
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| conflicting with another |
| software, and redial the fax number. |
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| program. |
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| The receiver for another |
| Verify all telephone handsets on the same | ||
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| telephone on the same line |
| line are on the receiver. |
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| was picked up. |
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| Fax machine where call is |
| Call location where the fax is being sent, |
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| being placed has run out of |
| and ask if the fax machine has paper. |
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| paper. |
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| Internet PC needs repair. |
| Call a Compaq Authorized Service |
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| Provider. Refer to your Warranty Statement | ||
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| for details. |
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