Compaq 7800 Compaq Remote, Support not, Available in all, Locations, Internet PC, Compaq Service

Understanding Your Service and Support Options 8-1

Chapter 8

Understanding Your Service and Support Options

Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers:

∙Review the Troubleshooting section in this guide for suggestions on how to fix the problem.

∙Review the tools in this section to find answers.

∙Look in the Compaq Warranty Statement (included with your computer) or Service and Support Card to find your regional Compaq Service telephone number.

Compaq Support

Double-clicking the Compaq Support $ icon located on the Windows desktop provides access to the following tools:

	Compaq Support Tools
Tool	Description
Compaq Remote	Allows most of your computer problems to be remotely diagnosed and
Support (not
	cured by a Compaq technician. With this tool, technicians can talk to
available in all
	you at the same time they are resolving your computer issue.
locations)
Compaq Diagnostics	Diagnoses problems with your Internet PC. This software provides an
	easy way to check attributes of your Internet PC.
	Reports all of the devices that came with your Internet PC and all of
System Record	the devices you have added or changed since you purchased your
	Internet PC.
Compaq Service	Provides automated software updates and general information on
Connection	using your Internet PC.