Internet Support | Compaq 7800 guide

Understanding Your Service and Support Options

8-7

Compaq Service Connection Privacy and Data Security Statement

Compaq Service Connection is committed to providing you with beneficial software updates and information. To provide you with these updates and information, non-personal information limited to your computer model number, serial number, and software ID files is communicated to the Compaq server. Files sent to your PC are protected by a personalized security number, similar to a Personal Identification Number (PIN), to ensure that you receive the correct information. Compaq Service Connection does not access, share, or send any personal information, files, or data on your system over the Internet.

If you no longer wish to receive updates from Compaq Service Connection, you can turn it off at any time.

Internet Support

The Internet Support § icon allows you to access the Compaq Service and Support Web page for your country. The Compaq Service and Support Web page provides you with tools and information to help make using your Internet PC easier than ever. – (available in selected countries only)

To access the Service and Support Web page, complete the following steps:

1.Make sure your computer is connected to the Internet.

2.From the Windows desktop, double-click the Compaq Support $ icon.

3.Double-click the Internet Support § icon. A window will display icons representing flags of various countries.

4.Click on the icon that represents your country’s flag.

You will be connected to your country’s specific Service and Support web page.

*HINT: You can also access Internet Support through the Instant Answer button (available on select models) on your keyboard.

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Compaq 7800 manual Internet Support

Contents

Internet PC Features Guide Table of Contents Ii Table of Contents Power Supply Cables Data CablesUpgrading Your Internet PC Understanding Digital Interfaces Creating Videos Table of Contents Understanding Your Service and Support OptionsCompaq Support How it Works Index Troubleshooting GuideHelpful Hints Using this Guide Special Text 2Using this Guide Special MessagesLocating Help Glossary Troubleshooting Service and Support GuideFor More Information 4Using this Guide Comments about this Guide Checking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your Connections Components 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Compaq Internet Keyboard Using the Internet Button Suite 2Using the Compaq Internet Keyboard Electronic shopping experience Touch of a buttonCompanies Button 4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard Keys Program you are using Shift Depends on the program you are usingF1-F12 Combinations Home Keyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Introducing the Digital Creativity Imaging Center Available on select models only IEEE-1394 connector available on select models Understanding Digital Interfaces2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging Center Creating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW Media Accessing the just!burn User’s Manual Just!burn CD AssistantPacketCD 2Learning About Your CD-ReWritable CD-RW Drive Just!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.Components Upgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Replacing the Cover 6Upgrading Your Internet PC Identifying Power Supply and Data Cables Power Supply Cables Data Cables 8Upgrading Your Internet PC Determining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHU Adding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ Installing Additional Memory Adding or Replacing Memory Modules 22Upgrading Your Internet PC Memory Module Slots No. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PC Removing and Inserting a Battery Removing the Battery Inserting a Battery 26Upgrading Your Internet PC Compaq Service Connection Using your Internet PCCompaq Remote Support not QuickRestore Countries only Your Internet PC easierMcAfee Anti-Virus Removing Computer Viruses section of this guide Using Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Full Restore Factory-installed software stateCustom Restore To re-install without reformatting your hard drive Custom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Diskette Drive or Zip Drive Not reading driveAbort, Retry, Fail? Message appears Diskette drive light Stays onDiskette drive Cannot save Indicator light Continuously blinks Cannot read aZip drive available On select models 8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Adjusted to desired Setting Click Control PanelScreen Display is too faint 10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem Settings Fax starts to sendBut quits before Transmission is Troubleshooting Game Problems Troubleshooting Hard Drive Problems12Troubleshooting Guide Games Troubleshooting Internet Access Problems Troubleshooting Keyboard and Mouse Problems 14Troubleshooting GuideInternet Keyboard and Mouse Mouse does not Respond toMovement or is too Slow Troubleshooting Memory Problems Troubleshooting Power Problems16Troubleshooting Guide Power Wrong location For details Illegal Operation Your hard drive, all files will be lost Troubleshooting Printer Problems Printer Poor print quality Select Clean Print Nozzles.Select Printer Control Click Uninstall Drivers Select Windows Explorer Contacting a Compaq Authorized Service Provider 22Troubleshooting Guide Index Index-1 Index-2 Index-3 Index-4