
| Troubleshooting Guide | 
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 | Diskette Drive or Zip Drive | 
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 | Symptom | 
 | Problem | 
 | Solution | 
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| Diskette drive light | 
 | Diskette has been improperly | 
 | Remove the diskette and reinsert the | 
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| stays on. | 
 | inserted. | 
 | diskette as follows: Insert the edge with | 
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 | the sliding cover into drive first face up, | 
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 | and push all the way in until the diskette | 
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 | stops. | 
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 | Diskette is damaged. | 
 | Remove the diskette and reinsert a new | 
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 | diskette. If a problem persists, run the | 
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 | Windows Maintenance Wizard to repair the | 
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 | drive. Refer to Maintaining Your Internet | 
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 | PC in the User’s Guide. | 
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| Diskette drive | 
 | Diskette is not formatted. | 
 | Format the diskette by following these | 
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| cannot save | 
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 | steps: | 
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| information to | 
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| diskette. | 
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 | icon on the desktop. | 
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 | 2. Select the 3 1/2 Floppy (A:) drive. | 
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 | 3. Click File, and point to Format. | 
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 | 4. Select desired options, and click Start | 
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 | to begin formatting the diskette. | 
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 | Diskette is  | 
 | Slide the  | 
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 | unlocked position on the diskette. | 
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 | Diskette is full or file is too | 
 | Use another diskette or compress the file | 
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 | big. | 
 | to reduce the size. | 
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 | File save command not | 
 | When saving information to the diskette | 
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 | properly executed. | 
 | drive, verify you are using the correct drive | 
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 | letter. | 
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 | Diskette is damaged. | 
 | Replace the damaged diskette. | 
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 | Diskette drive has failed. | 
 | Call a Compaq Authorized Service | 
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 | Provider. Refer to your Warranty Statement | 
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 | for details. | 
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