9-6

Troubleshooting Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

Diskette Drive or Zip Drive

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

Diskette drive light

 

Diskette has been improperly

 

Remove the diskette and reinsert the

 

stays on.

 

inserted.

 

diskette as follows: Insert the edge with

 

 

 

 

 

 

the sliding cover into drive first face up,

 

 

 

 

 

 

and push all the way in until the diskette

 

 

 

 

 

 

stops.

 

 

 

 

 

 

 

 

 

 

 

Diskette is damaged.

 

Remove the diskette and reinsert a new

 

 

 

 

 

 

diskette. If a problem persists, run the

 

 

 

 

 

 

Windows Maintenance Wizard to repair the

 

 

 

 

 

 

drive. Refer to Maintaining Your Internet

 

 

 

 

 

 

PC in the User’s Guide.

 

 

 

 

 

 

 

Diskette drive

 

Diskette is not formatted.

 

Format the diskette by following these

 

cannot save

 

 

 

steps:

 

information to

 

 

 

1. Double-click the My Computer G

 

diskette.

 

 

 

icon on the desktop.

 

 

 

 

 

 

2. Select the 3 1/2 Floppy (A:) drive.

 

 

 

 

 

 

3. Click File, and point to Format.

 

 

 

 

 

 

4. Select desired options, and click Start

 

 

 

 

 

 

to begin formatting the diskette.

 

 

 

 

 

 

 

 

 

 

 

Diskette is write-protected.

 

Slide the write-protection tab to the

 

 

 

 

 

 

unlocked position on the diskette.

 

 

 

 

 

 

 

 

 

 

 

Diskette is full or file is too

 

Use another diskette or compress the file

 

 

 

 

big.

 

to reduce the size.

 

 

 

 

 

 

 

 

 

 

 

File save command not

 

When saving information to the diskette

 

 

 

 

properly executed.

 

drive, verify you are using the correct drive

 

 

 

 

 

 

letter.

 

 

 

 

 

 

 

 

 

 

 

Diskette is damaged.

 

Replace the damaged diskette.

 

 

 

 

 

 

 

 

 

 

 

Diskette drive has failed.

 

Call a Compaq Authorized Service

 

 

 

 

 

 

Provider. Refer to your Warranty Statement

 

 

 

 

 

 

for details.

 

 

 

 

 

 

 

 

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Compaq 7800 manual Diskette drive light, Stays on, Cannot save, Information to