Compaq 7800 manual Troubleshooting Fax Modem Problems, 10Troubleshooting Guide

9-10Troubleshooting Guide

Troubleshooting Fax Modem Problems

Fax Modem

Symptom	Problem	Solution
Cannot send or	Fax modem is not connected	Reconnect the fax modem, verifying the
receive faxes.	properly.	following connections: Telephone Line to
		Telephone (for external phone sets) and
		Telephone Line to Wall Jack (from Internet
		PC to wall).
Connection has	Ten-digit phone number is not	Verify whether mandatory area code is
failed.	properly entered or number	included in number being dialed or correct
	being dialed is not a fax	fax number is being dialed.
	number.
	Internet PC is turned off or	Some third-party fax software can only be
	third-party program is closed.	used to receive faxes when the program is
		open.
	Fax modem has failed.	Call a Compaq Authorized Service
		Provider. Refer to your Warranty Statement
		for details.