9-2Troubleshooting Guide

Troubleshooting Audio Problems

Audio

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

No sound.

 

Speaker cables are not

 

Shut down your Internet PC using the

 

 

 

properly connected.

 

normal Windows shutdown procedure.

 

 

 

 

 

Reconnect the speakers. Refer to the

 

 

 

 

 

Compaq Hardware and Software Setup

 

 

 

 

 

poster for detailed instructions.

 

 

 

 

 

 

 

 

 

 

Volume has been muted.

 

On the Taskbar, click the Volume icon

 

 

 

 

 

and clear the Mute check box.

 

 

 

 

 

 

 

 

 

 

Internet PC is in Sleep mode.

 

Press the Power button to wake your

 

 

 

This is identified when the

 

Internet PC.

 

 

 

power status light on the front

 

 

 

 

 

 

of your Internet PC turns

 

 

 

 

 

 

amber.

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows does not detect

 

1. On the Taskbar, click the Start button

 

 

 

audio driver.

 

and point to Settings.

 

 

 

 

 

2. Click Control Panel.

 

 

 

 

 

3. Double-click the System M icon.

 

 

 

 

 

4. Click the Device Manager tab.

 

 

 

 

 

5. Click the µ plus sign next to Sound,

 

 

 

 

 

video and game controllers, and select

 

 

 

 

 

the installed audio driver.

 

 

 

 

 

6. Click the Remove button, and click OK.

 

 

 

 

 

7. Restart your Internet PC and let

 

 

 

 

 

Windows redetect the audio driver.

 

 

 

 

 

 

 

 

Sound is too low.

 

Volume is too low.

 

Click the Volume icon on the Taskbar,

 

 

 

 

 

and click the Volume slider bar and then

 

 

 

 

 

drag it up, or press the Volume Up button

 

 

 

 

 

on your Compaq Internet Keyboard.

 

 

 

 

 

 

 

 

Sound is distorted.

 

Volume is too high.

 

Click the Volume icon on the Taskbar,

 

 

 

 

 

and click the Volume slider bar and drag

 

 

 

 

 

it down, or press the Volume Down button

 

 

 

 

 

on your Compaq Internet keyboard.

 

 

 

 

 

 

 

 

 

 

Speakers may be damaged.

 

Call a Compaq Authorized Service

 

 

 

 

 

Provider. See your Warranty Statement for

 

 

 

 

 

details.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Compaq 7800 manual Troubleshooting Audio Problems, 2Troubleshooting Guide