9-20

Troubleshooting Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

 

Solution

 

 

 

 

 

 

 

Poor print quality.

 

Cartridge may be running out

 

Replace cartridge by following the

 

 

 

 

of ink.

 

preceding directions.

 

 

 

 

 

 

 

 

 

 

 

 

Cartridge nozzles may need

 

1.

Click Start.

 

 

 

 

cleaning.

 

2.

Click Programs.

 

 

 

 

 

 

3.

Select the printer model you have

 

 

 

 

 

 

 

installed on your PC.

 

 

 

 

 

 

4.

Select Printer Control.

 

 

 

 

 

 

5.

Click the Cartridges tab.

 

 

 

 

 

 

6.

Select Clean Print Nozzles. The

 

 

 

 

 

 

 

cleaning pattern prints.

 

 

 

 

 

 

7.

Follow the test instructions on the

 

 

 

 

 

 

 

screen to obtain satisfactory print

 

 

 

 

 

 

 

quality. You may need to run the test

 

 

 

 

 

 

 

as many as three times.

 

 

 

 

 

 

8.

If the print quality is not satisfactory,

 

 

 

 

 

 

 

reinstall the print cartridge and rerun

 

 

 

 

 

 

 

the test.

 

 

 

 

 

 

9.

If the quality is still unsatisfactory,

 

 

 

 

 

 

 

wipe the print cartridge nozzles.

 

 

 

 

 

 

 

 

 

 

 

 

Cartridge needs to be aligned.

 

1.

Click Start.

 

 

 

 

 

 

2.

Click Programs.

 

 

 

 

 

 

3.

Select the printer model you have

 

 

 

 

 

 

 

installed on your PC.

 

 

 

 

 

 

4.

Select Printer Control.

 

 

 

 

 

 

5.

Select the Cartridges tab.

 

 

 

 

 

 

6.

Click the Align Cartridges button. The

 

 

 

 

 

 

 

cartridge alignment page prints.

 

 

 

 

 

 

 

Follow the instructions on the screen

 

 

 

 

 

 

 

to test and correct the alignment of

 

 

 

 

 

 

 

your print cartridge.

 

 

 

 

 

 

7.

Click OK.

 

 

 

 

 

 

 

 

 

Page 89
Image 89
Compaq 7800 manual Poor print quality, Select Printer Control, Select Clean Print Nozzles