Troubleshooting Guide |
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| Symptom |
| Problem |
| Solution |
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“Illegal Operation |
| Program being used is not |
| Verify program is certified by Microsoft |
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has Occurred” error |
| certified for Windows by |
| (see program packaging for this |
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message is |
| Microsoft. |
| information). |
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displayed. |
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| Configuration files are corrupt |
| If possible, save all data, close all |
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| programs, and restart your Internet PC. |
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| If the error message returns you may need |
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| to back up your personal data and use the |
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| Quick Restore utility. See Understanding |
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| Your Service and Support Options for |
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| details. |
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| aWARNING: Quick Restore reformats |
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| your hard drive, all files will be lost. |
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| A diskette that does not |
| When drive activity stops, remove the |
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disk error” message |
| contain system files needed to |
| diskette and press the spacebar. Your |
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is displayed. |
| start your Internet PC has |
| Internet PC will start up. |
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| been inserted in drive. |
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| Disk error has occurred. |
| Restart your Internet PC. If the error |
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| returns, see the next problem “System |
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| files have been damaged.” |
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| System files have been |
| 1. Insert a startup disk in the diskette |
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| damaged. |
| drive. |
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| 2. Restart your Internet PC. |
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| 3. At the A:\ prompt, type SYS C: and |
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| press the Enter key. The following |
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| message will be displayed:‘SYSTEM |
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| TRANSFERRED’. This task will restore |
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| the system files to your hard drive. |
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| 4. Restart your Internet PC. |
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| Hard drive has failed. |
| Call a Compaq Authorized Service |
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| Provider. Refer to your Warranty Statement |
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| for details. |
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