Compaq 7800 manual Using Compaq Diagnostics

Understanding Your Service and Support Options 8-3

5.Do not answer the telephone when it rings. Compaq Remote Support will connect with your computer on the second ring. If for any reason you need to exit the application, click Cancel.

6.Once a connection has been established, the Compaq Legal Disclaimer window will display. After reading the terms and conditions, click Agree to allow the support technician to remotely diagnose your computer.

+will receive an error message notifying you of the failed connection. If this happens, the technician will call you back. Make sure you answer your telephone.NOTE: If for any reason the support technician cannot connect to your computer, you

Using Compaq Diagnostics

Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. When you double-click the Compaq Diagnostics ￿ icon located in the Compaq Support $ folder on the Windows desktop, a progress bar is displayed while the application analyzes your Internet PC for information about its components. After approximately one minute, a Summary window with the component information is displayed.

A row of icons is located at the top of the window. Clicking these icons displays information about the components being tested. Refer to the following table for descriptions of the tabs.

	Compaq Diagnostics
Tab	Description
Overview	Contains information about your computer
Test	Selects the devices you want tested
Status	Shows progress of tests and faults detected
Log	Shows a record of all device tests and detailed results
Error	Reports details of errors detected