Troubleshooting Guide

9-21

 

 

 

 

 

 

 

 

 

 

Printer

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

 

Solution

 

 

 

 

 

 

 

 

 

Poor print quality.

 

Drivers are improperly

 

Uninstall and reinstall the printer drivers.

 

 

 

 

installed.

 

To uninstall the printer drivers, complete

 

 

 

 

 

 

 

 

 

 

 

 

the following steps:

 

 

 

 

 

 

1.

On the Window taskbar, click Start.

 

 

 

 

 

 

2.

Click Programs.

 

 

 

 

 

 

3.

Select your printer model.

 

 

 

 

 

 

4.

Click Uninstall Drivers.

 

 

 

 

 

 

5.

Follow the instructions on the screen.

 

 

 

 

 

The program will uninstall your printer

 

 

 

 

 

drivers.

 

 

 

 

 

 

To reinstall the printer drivers, insert the

 

 

 

 

 

 

Inkjet Printer Driver CD that came with

 

 

 

 

 

 

your printer into the CD-ROM drive. On

 

 

 

 

 

 

some systems the installation program will

 

 

 

 

run automatically if you follow the

 

 

 

 

 

 

instructions on the screen. To run the

 

 

 

 

 

 

setup program manually, complete the

 

 

 

 

 

 

following steps:

 

 

 

 

 

 

1.

From the Windows taskbar, click

 

 

 

 

 

 

 

Start.

 

 

 

 

 

 

2.

Select Programs.

 

 

 

 

 

 

3.

Select Windows Explorer.

 

 

 

 

 

 

4.

Select the CD-ROM drive that contains

 

 

 

 

 

the printer driver CD.

 

 

 

 

 

 

5.

Double click the file Setup.exe to run

 

 

 

 

 

 

 

the setup program.

 

 

 

 

 

 

6.

Follow the instructions on the screen.

 

 

 

 

 

 

 

 

Page 90
Image 90
Compaq 7800 manual Click Uninstall Drivers, Select Windows Explorer