Contacting a Compaq Authorized Service Provider | Compaq 7800

9-22Troubleshooting Guide

Contacting a Compaq Authorized Service Provider

If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers.

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Compaq 7800 manual Contacting a Compaq Authorized Service Provider, 22Troubleshooting Guide

Contents

Internet PC Features Guide Table of Contents Understanding Digital Interfaces Creating Videos Ii Table of ContentsPower Supply Cables Data Cables Upgrading Your Internet PC How it Works Table of ContentsUnderstanding Your Service and Support Options Compaq Support Index Troubleshooting GuideHelpful Hints Special Text Using this Guide Glossary 2Using this GuideSpecial Messages Locating Help Troubleshooting Service and Support GuideFor More Information Comments about this Guide 4Using this Guide Checking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PC Components 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Internet Button Suite Using the Compaq Internet Keyboard 2Using the Compaq Internet Keyboard Button Electronic shopping experienceTouch of a button Companies 4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet Keyboard Combinations Home Program you are using ShiftDepends on the program you are using F1-F12 Keyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Available on select models only Introducing the Digital Creativity Imaging Center Digital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces 2Introducing the Digital Creativity Imaging Center Creating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW Drive 2Learning About Your CD-ReWritable CD-RW Drive Accessing the just!burn User’s ManualJust!burn CD Assistant PacketCD Just!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out Connection Upgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover 6Upgrading Your Internet PC Replacing the Cover Power Supply Cables Identifying Power Supply and Data Cables 8Upgrading Your Internet PC Data Cables Determining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PC Adding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PC Adding or Replacing Memory Modules Installing Additional Memory Memory Module Slots 22Upgrading Your Internet PC No. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock Battery Removing the Battery Removing and Inserting a Battery 26Upgrading Your Internet PC Inserting a Battery Support not Compaq ServiceConnection Using your Internet PC Compaq Remote Removing Computer Viruses section of this guide QuickRestoreCountries only Your Internet PC easier McAfee Anti-Virus Using Compaq Diagnostics Testing Equipment System Record How it Works Internet Support To re-install without reformatting your hard drive Full RestoreFactory-installed software state Custom Restore Custom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Message appears Diskette Drive or Zip DriveNot reading drive Abort, Retry, Fail? Cannot save Diskette drive lightStays on Diskette drive On select models Indicator light Continuously blinksCannot read a Zip drive available 8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Display is too faint Adjusted to desiredSetting Click Control Panel Screen 10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem Transmission is SettingsFax starts to send But quits before Games Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems 12Troubleshooting Guide Troubleshooting Internet Access Problems Keyboard and Mouse Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide Internet Slow Mouse does notRespond to Movement or is too Power Troubleshooting Memory ProblemsTroubleshooting Power Problems 16Troubleshooting Guide Wrong location For details Your hard drive, all files will be lost Illegal Operation Printer Troubleshooting Printer Problems Poor print quality Select Clean Print Nozzles.Select Printer Control Select Windows Explorer Click Uninstall Drivers 22Troubleshooting Guide Contacting a Compaq Authorized Service Provider Index-1 Index Index-2 Index-3 Index-4