9-12 Troubleshooting Guide
Troubleshooting Game Problems
Games
Symptom |
| Problem |
| Solution | |
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Game crashes |
| Minimum hardware or |
| Review the game documentation or | |
frequently. |
| software requirements set by |
| packaging for minimum requirements. | |
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| Game manufacturer have not |
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| been met. |
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| Game was not set up properly |
| Reinstall the program, noting any settings | |
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| when installed. |
| and default selections that pertain to your | |
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| Internet PC, and restart the game. | |
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Graphic distortion or |
| Incorrect version of game. |
| Contact game manufacturer for updated | |
blank screen exists |
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| version of game. | |
during game’s |
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introduction. |
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Troubleshooting Hard Drive Problems
Hard Drive
| Symptom |
| Problem |
| Solution |
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| Internet PC seems to |
| Program in use has stopped |
| Attempt a normal Windows shutdown. |
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| have locked up. |
| responding to commands. |
| If this fails, restart your Internet PC by |
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| pressing the Power button for 4 or more |
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| seconds to power it off. To restart your |
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| Internet PC, press the Power button again. |
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| Hard drive error |
| Part of hard drive has failed. |
| Run the Windows Maintenance Wizard to |
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| message is |
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| repair the drive. Refer to Maintaining Your |
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| displayed. |
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| Internet PC in the User’s Guide. |
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| Hard drive fault |
| Part of hard drive has potential |
| Call a Compaq Authorized Service |
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| protection error |
| to fail or could already have |
| Provider. Refer to your Warranty Statement |
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| message is |
| failed. |
| for details. |
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| displayed. |
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| Insufficient memory |
| All memory in Internet PC is |
| Close one or more programs and retry. |
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| message is |
| being used by open programs |
| It may also be necessary to restart |
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| displayed. |
| and memory is needed for |
| Windows to recover memory should this |
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| desired task. |
| fail. |
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