Resolving print cartridge problems | HP F4235, F4240, F4280 instruction

Troubleshooting

Chapter 12

Resolving print cartridge problems

Many problems can be resolved with the following procedures. If you receive a specific error message about the print cartridges, see Print cartridge messages for more information.

To troubleshoot the print cartridges

1.Remove and reinstall the print cartridges.

For more information, see Replace the print cartridges.

NOTE: Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab.

2.If print quality is suffering, check the estimated ink levels. For more information, see Check the estimated ink levels.

3.Print a self-test report and review the test patterns. For more information, see Print a self-test report.

4.Clean the print cartridges:

•First, try cleaning the print cartridges from the HP Photosmart Software. For more information, see Clean the print cartridges.

CAUTION: Performing this procedure unnecessarily can waste ink and shorten the life of the cartridges.

•If cleaning the print cartridges from the software did not help, you can try cleaning the print cartridge contacts. For more information, see Clean the print cartridge contacts.

5.If none of the previous procedures resolved the problem, replace the print cartridges. For more information, see Replace the print cartridges.

Resolving print cartridge error messages

After you install a print cartridge, one or both of the print cartridge status lights begin to blink. The printer will not print. One of the following messages may appear on your computer screen:

Print Cartridge Problem

Incorrect Print Cartridge(s)

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

Work through the following sections in order. When the print cartridge light stops blinking, you have solved the problem.

98 Troubleshooting

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HP F4235, F4240, F4280 manual Resolving print cartridge problems, Resolving print cartridge error messages

Contents

HP Deskjet F4200 All-in-One series Windows Help HP Deskjet F4200 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Troubleshooting Contents Technical information HP warranty and support Index Contents HP Deskjet F4200 All-in- One series Help Chapter HP All-in-One at a glance HP All-in-One overviewCopy Scan Label Control panel buttons Label Icon Name and Description Label Description Status light overview Light status Use the HP Photosmart software Chapter Find more information Setup Guide Chapter How do I? How do I? Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharing Connection information Load originals Load originals and load paperChoose papers for printing and copying To load an original on the glass HP Advanced Photo Paper or HP Photo Paper Recommended papers for printing and copyingHP Premium Inkjet Transparency Film HP Premium Inkjet Paper Papers to avoid Recommended papers for printing only Load paper Additional papers to avoid when copyingLoad full-size paper Papers to avoid for all print and copy jobs To load full-size paper Load photo paper Related topics Load index cardsTo load photo paper in the input tray To load index cards in the input tray Load envelopes HP Iron-On Transfers for printing only Load other types of paperTo load envelopes Related topics To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image To print a photo on plain paper Print a photo on plain paper To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi To print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet 11 9 To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a poster Stop a print job To stop a print job from the computer Windows 2000 users Resume a print jobTo resume a print job from the control panel To resume a print job from the computer Windows Vista users To resume a print job from the computer Windows 2000 users Print Make a copy Use the copy featuresChoose a layout To make a copy from the control panel Layout of the copy Set the copy paper type To make a Fast copy Perform special copy jobsMake a Fast copy To make a borderless copy of a photo from the control panel Make multiple copies of the same originalMake a borderless copy of a photo Press Start Copy Color Copy a two-page black-and-white documentTo copy a two-page document from the control panel Press Start Copy Black To stop copying Stop copying Use the copy features Scan an original Use the scan features To scan to a computer Edit a scanned document Edit a scanned imageStop scanning To stop scanning Scan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glass To clean the lid backing Clean the lid backing To print a self-test report Print a self-test reportWork with print cartridges Handle the print cartridges Choose the right print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Choose the cartridge combination for best results Replace the print cartridgesChoose original HP cartridges for how you print To replace the print cartridges Maintain the HP All-in-One Use ink-backup mode Exit ink-backup mode Ink-backup mode outputStore the print cartridges Align the print cartridges Printer Toolbox appears Clean the print cartridgesTo align newly installed print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies Hardware setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme file Power connection Power cord and adapter Power outlet Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Troubleshooting Troubleshooting Minimum System Checks screen appears Software installation troubleshootingTo start the installation from a Windows computer Received a message that an Unknown Error has occurred Registration screen does not appear Some of the buttons are missing in the HP Solution Center To uninstall from a Windows computer Uninstall and reinstall the software Clear paper jams Paper jams To clear a paper jam from the front access door To clear a paper jam from the rear access door Information on paper Print cartridge troubleshooting Information on print cartridges To troubleshoot the print cartridges Resolving print cartridge problemsResolving print cartridge error messages To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges Solution 2 Clean the print cartridge contacts Print quality troubleshootingSolution 3 Print in ink-backup mode To troubleshoot print quality issues Print quality troubleshooting 101 Wrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 2 Check the paper loaded in the input tray Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper type Ink is not filling the text or graphics completely Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Solution 3 Rotate the image Solution 2 Check the print quality settingSolution 1 Make sure the paper is loaded correctly Printouts have horizontal streaks or lines Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors For more information, see Clean the lid backing Clean the glass Solution 4 Clean the glass Printouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperInk streaks on the back of the paper Paper is not picked up from the input tray Solution 1 Reload the envelopes in the input tray Print troubleshootingEnvelopes print incorrectly Text edges are jagged Solution 1 Print from the HP Photosmart Software Solution 2 Load a different type of envelopeSolution 2 Use the appropriate media Borderless printing produces unexpected results Solution 2 Check for a paper jam Solution 1 Wait for the product to finish other tasksSolution 3 Load more paper in the input tray Product is not responding After setting up the product, it does not print Solution 7 Restart the product Solution 6 Make sure that the product is turned onSolution 8 Check the print driver status Solution 9 Check the print queue for canceled jobs Product prints meaningless characters Nothing happens when I try to print Troubleshooting Solution 6 Check for a paper jam Solution 5 Load more paper in the input traySolution 7 Check for a print carriage stall Pages in my document came out in the wrong order Margins are not printing as expected To check your margin settingsSolution 2 Make sure that the paper size setting is correct Text or graphics are cut off at the edge Solution 3 Check the paper guide position To preview the print layout Solution 1 Check the margins in your software applicationSolution 3 Remove and reload the paper in the input tray Blank page came out while printing Solution 1 Check the ink levels in the print cartridgesSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tape Nothing happens when I try to copy Copy troubleshooting Parts of the original do not appear or are cut off Solution 3 Wait for the product to finish other tasksSolution 5 Check for a paper jam Printout appears enlarged on Solution 1 Place the original correctly on the glassSolution 2 Clean the scanner glass Printout is blank Solution 2 Check the ink levels in the print cartridges Solution 1 Resize the image Scan troubleshootingSolution 2 Use photo paper Borderless copy has white space around the edges Scan fails Solution 1 Make sure your computer is turned on Scanned image is blank Solution 5 Make sure you have sufficient computer memory Scanned image is incorrectly cropped Text is incorrect or missingScanned image has incorrect page layout Text format is incorrect To adjust the brightness Errors Flashing lights Paper Description Solution Selectio Lights On light Blinking Off Door open Product messages Solution 1 Check for a paper jam Mechanism errorSolution 2 Make sure the print carriage is not blocked Firmware revision mismatch Memory is full Scan errorsSolution 1 Uninstall and reinstall the software To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running Solution 3 Check the Digital Imaging Monitor 144 Troubleshooting Troubleshooting Solution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceRegistry Editor appears Registry Editor, select My Computer Computer Management screen appears Solution 10 Install a patch Solution 9 Run the Scan Diagnostic utility Troubleshooting Turn on the product To uninstall the software and reset the product More information about using a USB hubSolution 12 Uninstall the software and reset the product To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick Selective Startup Click the check box next to Do not show this message again Unable to print To install the softwareSolution 1 Print a self-test report Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer Solution 4 Verify the driver configuration To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineTo verify the print driver Solution 7 Restart the print spooler Solution 6 Clear the print queue manuallyTo clear the print queue manually To stop and restart the print spooler Product might not be correctly installed Solution 8 Check the software applicationSolution 1 Reset the product To verify the software application Power connection Power cord and adaptor Power outlet Troubleshooting Solution 4 Uninstall and reinstall the product Solution 3 Restart the computer Product was not found Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer Select Click here to restart later Error occurred while communicating with the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer File messages Solution 6 Contact HP support for service General user messages Solution 2 Create more space on your hard drive Solution 1 Close applications that are not being usedBorderless printing error Cannot crop No scan options Paper messagesOut of disk space Cannot load paper from input tray Solution 2 Check the paper type and the print settings Solution 1 Replace the rear access door of the productOut of paper To check the paper in the input tray To set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollers Solution 4 Contact HP support To clean the rollers Paper jam or misfeed Power and connection messagesPaper mismatch Wrong paper width Communication test failed Solution 1 Make sure the product is turned on Two-way communication lost Improper shutdown Print cartridge messages Non-HP cartridges installed Low on ink Previously used genuine HP cartridges installedOriginal HP ink has been depleted Print carriage is stalled Printing in ink-backup mode To clear the print carriage Solution 2 Clear the print carriage If the print carriage is stuck on the right side To check for a paper jam in the rear access doorIf the print carriage is stuck on the left side If the print carriage is stuck in the middle Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Print cartridges missing or not detected Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge or sensor might be defective To make sure the print cartridges are installed correctly Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridges Print cartridges in wrong slot Solution 2 Contact HP customer support To make sure the print cartridges are installed correctly To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Warranty HP warranty and support Before you call HP customer support After the phone support period Phone support period Placing a call HP Korea customer support Prepare the product for shipment HP warranty and support Technical information Specifications Environmental product stewardship program Paper use Material safety data sheetsPlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory notices Toxic and hazardous substance table HP Deskjet F4200 All-in-One series declaration of conformity Technical information Index Symbols/Numerics Index 223 224