The software that came with the product was not installed correctly.

The software that came with the product is installed, but it was not running.

No scan options

Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One.

Cause: The software that came with the product was not running, or has never been installed.

Out of disk space

Solution: Close some applications and try the task again.

Cause: There was not enough available memory on your computer to perform the task.

Troubleshooting

Paper messages

The following is a list of paper-related error messages:

Cannot load paper from input tray

Ink is drying

Out of paper

Paper jam or misfeed

Paper mismatch

Wrong paper width

Cannot load paper from input tray

Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, gently tap the stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press the Resume button on the control panel of the product.

Cause: There was not enough paper in the input tray.

Ink is drying

Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer than normal.

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HP F4240, F4280, F4235 Paper messages, No scan options, Out of disk space, Cannot load paper from input tray, Ink is drying