Troubleshooting
Chapter 12
11.Open the print cartridge door and reinsert the
12.Close the print cartridge door.
•Solution 1: Remove and reinsert the print cartridges
•Solution 2: Clean the print cartridge contacts
•Solution 3: Replace the print cartridges
Solution 1: Remove and reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1.Make sure the product is turned on.
2.Open the print cartridge door.
The print carriage moves to the far right side of the product.
3.Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product.
202 Troubleshooting