Troubleshooting

Chapter 12

If this did not solve the issue, try the next solution.

Solution 4: Check the print cartridges for protective tape

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

For more information, see:

Replace the print cartridges

Cause: The protective plastic tape was only partially removed from the print cartridge.

Ink is spraying the inside of the HP All-in-One when I print a photo

Solution: Make sure you load photo paper in the input tray before you print a borderless print job.

Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type.

126 Troubleshooting