Troubleshooting
Chapter 12
If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next solution.
For more information, see:
Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution.
Solution 2: Contact HP customer support
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print cartridges were not intended for use in this product.
Print cartridges in wrong slot
Solution: Make sure the print cartridges are installed into the correct slots. If they are, remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
198 Troubleshooting