Troubleshooting

Chapter 12

Paper jam or misfeed

Solution: Clear the paper jam.

For more information, see:

Clear paper jams

Cause: The HP All-in-One had a paper jam.

Paper mismatch

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

•Set the paper type for printing

•Choose papers for printing and copying

Cause: The print setting for the print job did not match the paper type or size loaded in the product.

Wrong paper width

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

•Set the paper type for printing

•Choose papers for printing and copying

Cause: The print setting for the print job did not match the paper type or size loaded in the product.

Power and connection messages

The following is a list of power- and connection-related error messages:

•HP All-in-One not found

•Communication test failed

•Improper shutdown

•Two-way communication lost

182 Troubleshooting