Troubleshooting | HP F4280, F4240, F4235 manual

Chapter 12

Troubleshooting

3.Try to scan again.

If the scan fails, continue to the next step.

4.Do one of the following, depending upon how the product is connected to the computer:

•If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.

•If the USB cable is connected to a docking station for a laptop, disconnect the cable from the docking station and connect it directly to the computer.

•If the USB cable is directly connected to the computer, try plugging it into another USB port on the computer.

5.If there are other USB devices connected to the computer, disconnect the other devices, except for the keyboard and the mouse.

6.Check the USB cable to make sure it is functioning properly.

NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

7.If another USB cable is available, try using that one instead.

8.Restart the computer.

9.After the computer restarts, try to scan again.

Cause: The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

172 Troubleshooting

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HP F4280, F4240, F4235 manual Troubleshooting

Contents

HP Deskjet F4200 All-in-One series Windows Help HP Deskjet F4200 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One Troubleshooting Contents Technical information HP warranty and support Index Contents HP Deskjet F4200 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance Copy Label Control panel buttons Label Icon Name and Description Label Description Status light overview Light status Use the HP Photosmart software Chapter Find more information Setup Guide Chapter How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection types Connection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copying HP Premium Inkjet Paper Recommended papers for printing and copyingHP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet Transparency Film Papers to avoid Recommended papers for printing only Papers to avoid for all print and copy jobs Additional papers to avoid when copyingLoad paper Load full-size paper To load full-size paper Load photo paper To load photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopes To load envelopes Load other types of paperHP Iron-On Transfers for printing only Related topics Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation Change the saturation, brightness, or color tone Scale the document sizePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcut Print a borderless image Perform special print jobsTo print a borderless image To print a photo on plain paper Print a photo on plain paper To print a photo on photo paper Print a photo on photo paper Off applies no HP Real Life Technologies to the image Print using Maximum dpi Print on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet 11 9 To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web Stop a print job To resume a print job from the computer Windows Vista users Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the control panel To resume a print job from the computer Windows 2000 users Print To make a copy from the control panel Use the copy featuresMake a copy Choose a layout Layout of the copy Set the copy paper type Make a Fast copy Perform special copy jobsTo make a Fast copy Make a borderless copy of a photo Make multiple copies of the same originalTo make a borderless copy of a photo from the control panel Press Start Copy Black Copy a two-page black-and-white documentPress Start Copy Color To copy a two-page document from the control panel To stop copying Stop copying Use the copy features Scan an original Use the scan features To scan to a computer To stop scanning Edit a scanned imageEdit a scanned document Stop scanning Scan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glass To clean the lid backing Clean the lid backing Work with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsChoose the right print cartridges To check the ink levels from the HP Photosmart Software Choose original HP cartridges for how you print Replace the print cartridgesChoose the cartridge combination for best results To replace the print cartridges Maintain the HP All-in-One Use ink-backup mode Align the print cartridges Ink-backup mode outputExit ink-backup mode Store the print cartridges To align newly installed print cartridges Clean the print cartridgesPrinter Toolbox appears To clean the print cartridge contacts Clean the print cartridge contacts Maintain the HP All-in-One Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing To order print cartridges from your desktop Shop for ink supplies Shop for ink supplies View the Readme file TroubleshootingHardware setup troubleshooting Troubleshooting common setup issues Power connection Power cord and adapter Power outlet Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Troubleshooting Troubleshooting To start the installation from a Windows computer Software installation troubleshootingMinimum System Checks screen appears Received a message that an Unknown Error has occurred Registration screen does not appear Some of the buttons are missing in the HP Solution Center To uninstall from a Windows computer Uninstall and reinstall the software Clear paper jams Paper jams To clear a paper jam from the front access door To clear a paper jam from the rear access door Information on paper Print cartridge troubleshooting Information on print cartridges Resolving print cartridge error messages Resolving print cartridge problemsTo troubleshoot the print cartridges To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridges To troubleshoot print quality issues Print quality troubleshootingSolution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup mode Print quality troubleshooting 101 Solution 2 Check the paper loaded in the input tray Solution 1 HP recommends using genuine HP print cartridgesWrong, inaccurate, or bleeding colors Solution 4 Check to see if the product is in ink-backup mode Solution 3 Check the paper type Solution 6 Clean the print cartridges Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 2 Check the print settings Solution 1 Check the paper type Solution 4 Clean the print cartridges Printouts have horizontal streaks or lines Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctly Solution 5 Clean the print cartridges Solution 4 Clean the print cartridge nozzles For more information, see Solution 1 Check the print settingsSolution 2 Check the paper type Printouts are faded or have dull colors Clean the lid backing Clean the glass Solution 4 Clean the glass Printouts seem blurry or fuzzy Solution 2 Check the resolution of the imagePrintouts have vertical streaks Solution 3 Check the rear access door Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Paper is not picked up from the input tray Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paper Text edges are jagged Print troubleshootingSolution 1 Reload the envelopes in the input tray Envelopes print incorrectly Borderless printing produces unexpected results Solution 2 Load a different type of envelopeSolution 1 Print from the HP Photosmart Software Solution 2 Use the appropriate media Product is not responding Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 3 Load more paper in the input tray After setting up the product, it does not print Solution 9 Check the print queue for canceled jobs Solution 6 Make sure that the product is turned onSolution 7 Restart the product Solution 8 Check the print driver status Product prints meaningless characters Nothing happens when I try to print Troubleshooting Pages in my document came out in the wrong order Solution 5 Load more paper in the input traySolution 6 Check for a paper jam Solution 7 Check for a print carriage stall Solution 2 Make sure that the paper size setting is correct To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution 3 Check the paper guide position Solution 3 Remove and reload the paper in the input tray Solution 1 Check the margins in your software applicationTo preview the print layout Solution 2 Check for blank pages at the end of the document Solution 1 Check the ink levels in the print cartridgesBlank page came out while printing Solution 4 Check the print cartridges for protective tape Nothing happens when I try to copy Copy troubleshooting Solution 5 Check for a paper jam Solution 3 Wait for the product to finish other tasksParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Solution 1 Place the original correctly on the glassPrintout appears enlarged on Printout is blank Solution 2 Check the ink levels in the print cartridges Borderless copy has white space around the edges Scan troubleshootingSolution 1 Resize the image Solution 2 Use photo paper Scan fails Solution 1 Make sure your computer is turned on Scanned image is blank Solution 5 Make sure you have sufficient computer memory Text format is incorrect Text is incorrect or missingScanned image is incorrectly cropped Scanned image has incorrect page layout To adjust the brightness Errors Flashing lights Paper Description Solution Selectio Lights On light Blinking Off Door open Product messages Firmware revision mismatch Mechanism errorSolution 1 Check for a paper jam Solution 2 Make sure the print carriage is not blocked Solution 1 Uninstall and reinstall the software Scan errorsMemory is full To refresh the Windows Device Manager Solution 2 Refresh the Windows Device Manager Cause The Digital Imaging Monitor was not running Solution 3 Check the Digital Imaging Monitor 144 Troubleshooting Troubleshooting Solution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Registry Editor appears Registry Editor, select My Computer Solution 10 Install a patch Solution 9 Run the Scan Diagnostic utility Troubleshooting Turn on the product Solution 12 Uninstall the software and reset the product More information about using a USB hubTo uninstall the software and reset the product To uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click Selective Startup Solution 1 Print a self-test report To install the softwareUnable to print To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queue To verify that the product is set as the default printer Solution 4 Verify the driver configuration To verify the print driver Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To stop and restart the print spooler Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To clear the print queue manually To verify the software application Solution 8 Check the software applicationProduct might not be correctly installed Solution 1 Reset the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 4 Uninstall and reinstall the product Solution 3 Restart the computer Product was not found Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computer Select Click here to restart later Error occurred while communicating with the product Power connection Power cord and adaptor Power outlet Troubleshooting Solution 3 Restart the computer File messages Solution 6 Contact HP support for service General user messages Cannot crop Solution 1 Close applications that are not being usedSolution 2 Create more space on your hard drive Borderless printing error Cannot load paper from input tray Paper messagesNo scan options Out of disk space To check the paper in the input tray Solution 1 Replace the rear access door of the productSolution 2 Check the paper type and the print settings Out of paper To set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollers Solution 4 Contact HP support To clean the rollers Wrong paper width Power and connection messagesPaper jam or misfeed Paper mismatch Communication test failed Solution 1 Make sure the product is turned on Two-way communication lost Improper shutdown Print cartridge messages Non-HP cartridges installed Original HP ink has been depleted Previously used genuine HP cartridges installedLow on ink Print carriage is stalled Printing in ink-backup mode To clear the print carriage Solution 2 Clear the print carriage If the print carriage is stuck in the middle To check for a paper jam in the rear access doorIf the print carriage is stuck on the right side If the print carriage is stuck on the left side Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 5 Print cartridge or sensor might be defective Solution 4 Align newly installed print cartridgesPrint cartridges missing or not detected To make sure the print cartridges are installed correctly Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridges Print cartridges in wrong slot Solution 2 Contact HP customer support To make sure the print cartridges are installed correctly To determine which print cartridge is having the problem Print cartridge problem Tri-color print cartridge Black print cartridge Solution 1 Remove and reinsert the print cartridges Solution 2 Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Warranty HP warranty and support Before you call HP customer support After the phone support period Phone support period Placing a call HP Korea customer support Prepare the product for shipment HP warranty and support Technical information Specifications Environmental product stewardship program Recycling program Material safety data sheetsPaper use Plastics Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory notices Toxic and hazardous substance table HP Deskjet F4200 All-in-One series declaration of conformity Technical information Index Symbols/Numerics Index 223 224