Chapter 12
Troubleshooting
NOTE: HP cannot guarantee the quality or reliability of
service or repairs required as a result of using of a
If you believe you purchased genuine HP print cartridges, go to:
For more information, see:
Cause: The product detected that a
Previously used genuine HP cartridges installed
Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Cause: A genuine HP print cartridge was previously used in another printer.
Original HP ink has been depleted
Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges.
Ink levels might not be available for the indicated print cartridges. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low- ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP print cartridges, go to:
For more information, see:
Cause: The original HP ink in the indicated print cartridges was depleted.
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
186 Troubleshooting