Chapter 12
Troubleshooting
(continued)
On light | Resume | Check | Paper | Description | Solution | |
| light | Selectio |
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| Cartridge | n lights |
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On | Blinking | Both | Current | The print carriage is | Open the front access | |
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| blinking | selectio | stalled. | door, and check that | |
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| n On, |
| the carriage is not | |
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| Others |
| blocked. | |
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| Off |
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On | Blinking | Both | All | The control panel | 1. | Turn off the |
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| blinking | blinking | overlay is not |
| product. |
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| attached or is not | 2. | Attach the control |
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| attached properly. |
| panel overlay |
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| using the printed |
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| instructions that |
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| came with the |
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| product. |
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| 3. | Turn on the |
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| product. |
Blinking | Blinking | Both | All off | Scanner failure | Turn off the product, | |
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| blinking |
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| and then turn it on | |
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| again. | |
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| If the problem | |
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| persists, contact HP | |
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| customer support. In | |
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| the meantime, you | |
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| can continue to use | |
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| the product as a | |
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| printer. | |
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Blinking | Blinking | Both | All | The product has a | 1. | Turn off the |
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| blinking | blinking | fatal error. |
| product. |
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| 2. | Unplug the power |
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| cord. |
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| 3. | Wait a minute, |
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| then plug the |
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| power cord back |
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| in. |
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| 4. | Turn on the |
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| product. |
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| If the problem | |
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| persists, contact HP | |
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| Support. | |
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On | Off | Both On | Current | Both print cartridges | Replace one or both | |
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| selectio | are getting low on | print cartridges when | |
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| n On, | ink. | print quality is no | |
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| Others |
| longer acceptable. | |
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| Off |
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On | Off | Current | The | Replace the | ||
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| selectio | cartridge is getting | print cartridge when | ||
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| cartridge | n On, | low on ink. | print quality is no | |
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| light On | Others |
| longer acceptable. | |
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| Off |
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138 Troubleshooting