Chapter 12

Troubleshooting

(continued)

On light

Resume

Check

Paper

Description

Solution

 

light

Print

Selectio

 

 

 

 

 

Cartridge

n lights

 

 

 

 

 

lights

 

 

 

 

On

Blinking

Both

Current

The print carriage is

Open the front access

 

 

blinking

selectio

stalled.

door, and check that

 

 

 

n On,

 

the carriage is not

 

 

 

Others

 

blocked.

 

 

 

 

 

 

 

 

 

Off

 

 

 

 

 

 

 

 

 

 

On

Blinking

Both

All

The control panel

1.

Turn off the

 

 

blinking

blinking

overlay is not

 

product.

 

 

 

 

attached or is not

2.

Attach the control

 

 

 

 

attached properly.

 

panel overlay

 

 

 

 

 

 

using the printed

 

 

 

 

 

 

instructions that

 

 

 

 

 

 

came with the

 

 

 

 

 

 

product.

 

 

 

 

 

3.

Turn on the

 

 

 

 

 

 

product.

Blinking

Blinking

Both

All off

Scanner failure

Turn off the product,

 

 

blinking

 

 

and then turn it on

 

 

 

 

 

again.

 

 

 

 

 

If the problem

 

 

 

 

 

persists, contact HP

 

 

 

 

 

customer support. In

 

 

 

 

 

the meantime, you

 

 

 

 

 

can continue to use

 

 

 

 

 

the product as a

 

 

 

 

 

printer.

 

 

 

 

 

 

 

Blinking

Blinking

Both

All

The product has a

1.

Turn off the

 

 

blinking

blinking

fatal error.

 

product.

 

 

 

 

 

2.

Unplug the power

 

 

 

 

 

 

cord.

 

 

 

 

 

3.

Wait a minute,

 

 

 

 

 

 

then plug the

 

 

 

 

 

 

power cord back

 

 

 

 

 

 

in.

 

 

 

 

 

4.

Turn on the

 

 

 

 

 

 

product.

 

 

 

 

 

If the problem

 

 

 

 

 

persists, contact HP

 

 

 

 

 

Support.

 

 

 

 

 

 

On

Off

Both On

Current

Both print cartridges

Replace one or both

 

 

 

selectio

are getting low on

print cartridges when

 

 

 

n On,

ink.

print quality is no

 

 

 

Others

 

longer acceptable.

 

 

 

 

 

 

 

 

 

Off

 

 

 

 

 

 

 

 

 

On

Off

Tri-color

Current

The tri-color print

Replace the tri-color

 

 

print

selectio

cartridge is getting

print cartridge when

 

 

cartridge

n On,

low on ink.

print quality is no

 

 

light On

Others

 

longer acceptable.

 

 

 

 

 

 

 

 

 

Off

 

 

 

 

 

 

 

 

 

 

138 Troubleshooting