Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Load a different type of envelope
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
Cause: The wrong type of envelope was loaded.
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Print from the HP Photosmart Software
•Solution 2: Use the appropriate media
Solution 1: Print from the HP Photosmart Software
Solution: Try printing the image from the photo imaging software that came with the product.
Cause: Printing a borderless image from a
If this did not solve the issue, try the next solution.
Solution 2: Use the appropriate media
Solution: To print a borderless image, use 10 x 15 cm (4 x 6 inch) HP Advanced Photo Papers.
For more information, see:
Cause: Use of inappropriate media.
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