Solution 3: Check the paper guide position
Solution: Remove the stack of paper from the input tray, and then reload the paper. Make sure that you slide the
For more information, see:
Cause: The paper guides are not positioned correctly.
If this did not solve the issue, try the next solution.
Solution 4: Make sure the stack of envelopes is loaded correctly
Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
Cause: A stack of envelopes was loaded incorrectly.
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Check the margins in your software application
•Solution 2: Make sure the document can fit on a supported paper size
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