Contents
Copy troubleshooting..............................................................................................................
127
Nothing happens when I try to copy.................................................................................
Parts of the original do not appear or are cut off..............................................................
128
The printout is blank.........................................................................................................
130
A borderless copy has white space around the edges.....................................................
131
Scan troubleshooting..............................................................................................................
Scan fails..........................................................................................................................
132
Text is incorrect or missing...............................................................................................
134
Errors......................................................................................................................................
135
Flashing lights...................................................................................................................
136
Product messages............................................................................................................
139
Mechanism error.........................................................................................................
140
Scan errors.................................................................................................................
141
Unable to print............................................................................................................
155
Product might not be correctly installed......................................................................
160
Product was not found................................................................................................
164
Product could not find available scan destinations.....................................................
168
Error occurred while communicating with the product................................................
170
File messages...................................................................................................................
174
Supported file types for the HP All-in-One..................................................................
175
General user messages...................................................................................................
Cannot crop................................................................................................................
176
Paper messages...............................................................................................................
177
Out of paper................................................................................................................
178
Power and connection messages.....................................................................................
182
Communication test failed..........................................................................................
183
Two-way communication lost......................................................................................
184
Print cartridge messages..................................................................................................
185
The print carriage is stalled........................................................................................
187
Need alignment or alignment failed............................................................................
191
Print cartridges missing or not detected.....................................................................
193
Incompatible print cartridges......................................................................................
197
Print cartridge problem...............................................................................................
200
13 HP warranty and support
Warranty.................................................................................................................................
207
Print cartridge warranty information........................................................................................
Support process.....................................................................................................................
Before you call HP customer support.....................................................................................
208
HP support by phone..............................................................................................................
Phone support period.......................................................................................................
209
Placing a call....................................................................................................................
After the phone support period.........................................................................................
Additional warranty options....................................................................................................
HP Quick Exchange Service (Japan).....................................................................................
210
HP Korea customer support...................................................................................................
Prepare the product for shipment...........................................................................................
211
Pack the product.....................................................................................................................
14 Technical information
Specifications.........................................................................................................................
213
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