Contents

Copy troubleshooting..............................................................................................................

127

Nothing happens when I try to copy.................................................................................

127

Parts of the original do not appear or are cut off..............................................................

128

The printout is blank.........................................................................................................

130

A borderless copy has white space around the edges.....................................................

131

Scan troubleshooting..............................................................................................................

131

Scan fails..........................................................................................................................

132

Text is incorrect or missing...............................................................................................

134

Errors......................................................................................................................................

135

Flashing lights...................................................................................................................

136

Product messages............................................................................................................

139

Mechanism error.........................................................................................................

140

Scan errors.................................................................................................................

141

Unable to print............................................................................................................

155

Product might not be correctly installed......................................................................

160

Product was not found................................................................................................

164

Product could not find available scan destinations.....................................................

168

Error occurred while communicating with the product................................................

170

File messages...................................................................................................................

174

Supported file types for the HP All-in-One..................................................................

175

General user messages...................................................................................................

175

Cannot crop................................................................................................................

176

Paper messages...............................................................................................................

177

Out of paper................................................................................................................

178

Power and connection messages.....................................................................................

182

Communication test failed..........................................................................................

183

Two-way communication lost......................................................................................

184

Print cartridge messages..................................................................................................

185

The print carriage is stalled........................................................................................

187

Need alignment or alignment failed............................................................................

191

Print cartridges missing or not detected.....................................................................

193

Incompatible print cartridges......................................................................................

197

Print cartridge problem...............................................................................................

200

13 HP warranty and support

 

Warranty.................................................................................................................................

207

Print cartridge warranty information........................................................................................

207

Support process.....................................................................................................................

207

Before you call HP customer support.....................................................................................

208

HP support by phone..............................................................................................................

208

Phone support period.......................................................................................................

209

Placing a call....................................................................................................................

209

After the phone support period.........................................................................................

209

Additional warranty options....................................................................................................

209

HP Quick Exchange Service (Japan).....................................................................................

210

HP Korea customer support...................................................................................................

210

Prepare the product for shipment...........................................................................................

211

Pack the product.....................................................................................................................

211

14 Technical information

 

Specifications.........................................................................................................................

213

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