Solution 2: Make sure the product is connected to the computer
Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.
Troubleshooting
For more information, see:
After setting up the product, it does not print
Cause: The product was not connected to the computer.
Print cartridge messagesThe following is a list of print cartridge error messages:
•Previously used genuine HP cartridges installed
•Original HP ink has been depleted
•The print carriage is stalled
•Need alignment or alignment failed
•Print cartridge is missing, incorrectly installed, or not intended for your product
•Print cartridges missing or not detected
•Incompatible print cartridges
•Print cartridges in wrong slot
Solution: Follow the prompts on the computer screen to continue or replace the indicated print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
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