Step 7: Try sending a print job from a computer ..............................................................

206

Factors that affect product performance ..........................................................................................

207

Restore the factory-set defaults .......................................................................................................

207

Interpret control panel messages .....................................................................................................

208

Control panel message types ..........................................................................................

208

Control panel messages ..................................................................................................

208

Paper feeds incorrectly or becomes jammed ...................................................................................

214

The product does not pick up paper ................................................................................

214

The product picks up multiple sheets of paper ................................................................

214

Prevent paper jams ..........................................................................................................

214

Clear jams ........................................................................................................................

215

Improve print quality .........................................................................................................................

224

Select a paper type ..........................................................................................................

225

Use paper that meets HP specifications ..........................................................................

225

Print a cleaning page .......................................................................................................

225

Check the print cartridge ..................................................................................................

226

Use the printer driver that best meets your printing needs ..............................................

229

Improve print quality for copies ........................................................................................

229

The product does not print or it prints slowly ....................................................................................

230

The product does not print ...............................................................................................

230

The product prints slowly .................................................................................................

231

Solve connectivity problems ............................................................................................................

231

Solve direct-connect problems ........................................................................................

231

Solve network problems ..................................................................................................

231

Product software problems ...............................................................................................................

234

Solve common Mac problems ..........................................................................................................

234

The printer driver is not listed in the Print & Fax list ........................................................

234

The product name does not appear in the product list in the Print & Fax list ..................

235

The printer driver does not automatically set up the selected product in the Print & Fax

 

list ....................................................................................................................................

235

A print job was not sent to the product that you wanted ..................................................

235

When connected with a USB cable, the product does not appear in the Print & Fax list

 

after the driver is selected. ...............................................................................................

235

You are using a generic printer driver when using a USB connection .............................

236

Appendix A Supplies and accessories ........................................................................................................

237

Order parts, accessories, and supplies ............................................................................................

238

Part numbers ....................................................................................................................................

238

Print cartridge ..................................................................................................................

238

Cables and interfaces ......................................................................................................

238

Maintenance kits ..............................................................................................................

238

x

ENWW