●The computer is using the incorrect IP address for the product
●The computer is unable to communicate with the product
●The product is using incorrect link and duplex settings for the network
●New software programs might be causing compatibility problems
●The computer or workstation might be set up incorrectly
●The product is disabled, or other network settings are incorrect
Poor physical connection
1.Verify that the product is attached to the correct network port using a cable of the correct length.
2.Verify that cable connections are secure.
3.Look at the network port connection on the back of the product, and verify that the amber activity light and the green
4.If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the product
1.Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.
2.If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.
4.If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1.Test network communication by pinging the network.
a.Open a
b.Type ping followed by the IP address for your product.
c.If the window displays
2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
232 Chapter 12 Solve problems | ENWW |