Control panel message | Description | Recommended action | |
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No paper pickup | The product has experienced an internal | 1. | Verify that the media was inserted far |
Press [OK] | hardware error. |
| enough into the input tray. |
| 2. | Load the tray with the correct size of | |
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| paper for your job. |
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| 3. | Make sure the paper guides in the tray |
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| are adjusted correctly for the size of |
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| paper. Adjust the guides so they are |
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| touching the paper stack without |
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| bending it. |
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| 4. | Check the product control panel to see |
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| if the product is waiting for you to |
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| acknowledge a prompt to feed the paper |
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| manually. Load paper, and continue. |
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| 5. | If the error persists, contact HP. See |
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| the support flyer that came in the |
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| product box. |
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Print failure | The product experienced an internal | 1. | Turn off the power by using the power |
| communication error. |
| switch. |
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| 2. | If a surge protector is being used, |
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. | Wait at least 30 seconds, and then turn |
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| on the power and wait for the product to |
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| initialize. |
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| 4. | If the error persists, contact HP. See |
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| the support flyer that came in the |
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| product box. |
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Remove shipping lock from cartridge | A shipping lock remains on the print cartridge. | Remove the print cartridge, remove the | |
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| shipping lock, and then reinstall the cartridge. | |
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Remove shipping material from rear door | Shipping material remains on the back of the | Open the rear door and remove all shipping | |
| product. | material. | |
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Replace Black Cartridge | The product is configured to stop when the | Replace the print cartridge, or reconfigure the | |
| print cartridge level is very low. | product to continue printing after the print | |
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| cartridge reaches the “very low” level. | |
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Replace Supplies | The product is configured to stop when the | Replace the print cartridge, or reconfigure the | |
| print cartridge level is very low. | product to continue printing after the print | |
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| cartridge reaches the “very low” level. | |
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Resend Upgrade | A firmware upgrade was interrupted. | Resend the upgrade file to the product. | |
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212 Chapter 12 Solve problems | ENWW |