Control panel message | Description | Recommended action | |
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79 Error | The product has experienced a firmware | 1. | Turn off the power by using the power |
Turn off then on | error |
| switch. |
| 2. | If a surge protector is being used, | |
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. | Wait at least 30 seconds, and then turn |
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| on the power and wait for the product to |
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| initialize. |
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| 4. | If the error persists, contact HP. See |
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| the support flyer that came in the |
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| product box. |
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ADF door is open | The document feeder door is open. | Close the document feeder door. | |
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Device error | The product experienced an internal | 1. | Turn off the power by using the power |
Press OK to continue | communication error. |
| switch. |
| 2. | If a surge protector is being used, | |
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| ||
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. | Wait at least 30 seconds, and then turn |
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| on the power and wait for the product to |
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| initialize. |
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| 4. | If the error persists, contact HP. See |
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| |
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| the support flyer that came in the |
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| product box. |
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Doc. feeder jam | The product has experienced a document | Clear the document feeder jam. | |
| feeder jam. |
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Door open | The print cartridge door is open. | Close the print cartridge door. | |
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Engine comm. Error | The product has experienced an internal | 1. | Turn off the power by using the power |
| hardware error. |
| switch. |
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| 2. | If a surge protector is being used, |
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. | Wait at least 30 seconds, and then turn |
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| on the power and wait for the product to |
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| initialize. |
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| 4. | If the error persists, contact HP. See |
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| |
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| the support flyer that came in the |
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| product box. |
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Jam in <location> | The product has detected a jam in the | Clear the jam from the area indicated in the | |
alternates with | location indicated in the message. | message, and then follow the | |
| instructions. Clearing some jams requires | ||
Open door and clear jam |
| you to open the print cartridge door and | |
| remove the print cartridge. | ||
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Jam in cartridge area | The product has detected a paper jam in the | Clear the jam from the area indicated in the | |
| print cartridge area. | message, and then follow the control panel | |
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| instructions. | |
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210 Chapter 12 Solve problems | ENWW |