Control panel message | Description | Recommended action | |
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Scanner Error X | The product experienced a general scanner | 1. | Turn off the power by using the power |
| error. |
| switch. |
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| 2. | If a surge protector is being used, |
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. | Wait at least 30 seconds, and then turn |
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| on the power and wait for the product to |
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| initialize. |
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| 4. | If the error persists, contact HP. See |
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| the support flyer that came in the |
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| product box. |
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Sensor Error | The product experienced a paper sensor | 1. | Turn off the power by using the power |
| error. |
| switch. |
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| 2. | If a surge protector is being used, |
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. | Wait at least 30 seconds, and then turn |
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| on the power and wait for the product to |
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| initialize. |
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| 4. | If the error persists, contact HP. See |
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| the support flyer that came in the |
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| product box. |
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Settings cleared | The product has cleared job settings. | ||
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Unexpected size in tray 1 | The paper in the tray does not match the size | Load paper that is the correct size, and verify | |
| needed for the current print job. | that the tray is set to the correct size. | |
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Used black cartridge is installed. | A used supply has been installed. | If you believe you purchased a genuine HP | |
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| supply, visit this HP Web address: | |
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Product repair that is required from using used print cartridges is not covered under warranty. Supply status and features that depend on it are unavailable with used cartridges.
ENWW | Interpret control panel messages 213 |