Troubleshoot fax codes and trace reports

View and interpret fax error codes

Use fax error codes from the fax activity log to solve problems with the product fax features.

Code number Description

232Possible causes include the following:

●A communication failure has occurred between the two machines.

●The user at the remote machine may have pressed the Stop button.

●The power at the remote machine has been interrupted, or deliberately turned off causing the fax session to be interrupted.

To solve the issue, try the following steps:

1.Resend the fax at a different time when telephone line conditions have improved.

2.If the error persists, and error correction is in use for the fax session, disable the Error Correction setting.

282The product has not received any data at the start of a page during reception in error correction mode, but the modem has not detected a remote disconnect. The remote machine is probably transmitting sync frames instead of data and has either jammed or broken.

The remote machine is probably transmitting sync frames instead of data and has either jammed or broken. Have the sender resend the fax after first requesting that the sender verify that the sending machine is working correctly.

321

There was a communication error with the receiving fax machine due to poor telephone line conditions.

 

Resend the fax at a different time when telephone line conditions have improved.

 

 

344-348

Possible causes include the following:

 

●

The remote machine has failed to respond to a fax command from the local machine due to the

 

 

connection being interrupted.

 

●

The user at the remote machine may have pressed the Stop button.

 

●

In rare instances, incompatibility between the two machines can cause the remote machine to simply

 

 

terminate the call.

 

To solve the issue, try the following steps:

 

1.

Resend the fax at a different time when telephone line conditions have improved.

 

2.

If the error persists, and error correction is in use for the fax session, disable the Error Correction

 

 

setting.

381Possible causes include the following:

●The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted.

●The user at the remote machine may have pressed the Stop button.

To solve the issue, try the following steps:

1.Resend the fax at a different time when telephone line conditions have improved.

2.If the error persists, and error correction is in use for the fax session, disable the Error Correction setting.

150 Chapter 10 Fax

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