From the computer, in the HP program folder, run the Fax Setup Utility.

5.Verify that the telephone service supports analog fax.

●If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line.

●If using a VoIP service, change the Fax Speed setting to Slow(V.29) or disable Fast(V.34) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter.

●If using a DSL service, ensure that a filter is included on the phone line connection to the product. Contact the DSL service provider or purchase a DSL filter if you do not have one. If a DSL filter is installed, try another since these filters can be defective.

6.If the error persists, find more detailed problem-solving solutions in the sections that follow this one.

Fax error messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.

Control panel message

Description

Recommended action

 

 

 

Comm. Error

A fax communication error occurred between

Allow the product to retry sending the fax.

 

the product and the sender or receiver.

Unplug the product telephone cord from the

 

 

wall, plug in a telephone, and try making a

 

 

call. Plug the product phone cord into a jack

 

 

for another phone line.

 

 

Try a different phone cord.

 

 

Set the Fax Speed option to the Slow(V.29)

 

 

setting or disable the Fast(V.34) setting.

 

 

Turn off the Error Correction feature to

 

 

prevent automatic error correction.

 

 

NOTE: Turning off the Error Correction

 

 

feature can reduce image quality.

 

 

Print the Fax Activity Log report from the

 

 

control panel to determine if the error occurs

 

 

with a specific fax number.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/ljm1530series or the

 

 

support flyer that came in the product box.

 

 

 

Document feeder door is open.

The cover at the top of the document feeder

Close the cover, and send the fax again.

Canceled fax.

is open, and the product cannot send the fax.

 

 

 

 

 

 

144 Chapter 10 Fax

ENWW