HP P2050 manual Solve general problems, Troubleshooting checklist

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

1.Make sure the product Ready light is on. If no lights are on, complete these steps:

a.Check the power-cable connections.

b.Check that the power switch is on.

c.Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.Verify that connectors J2 and J7 on the formatter PCA are seated. See Figure 7-3 Components on the left side of the product on page 196.

e.Perform an engine test. If the test is successful, replace the control panel and then the formatter PCA. See Top-cover assembly on page 124, Formatter PCA; HP LaserJet P2030 Series on page 130, or Formatter PCA; HP LaserJet P2050 Series on page 132.

2.Check the cables.

a.Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.

b.Make sure that the cable itself is not faulty by using a different cable, if possible.

c.Check the network connection. See Solve network problems on page 249.

3.Check to see if any messages appear on the control-panel display. If any error messages appear, see Interpret control-panel messages (HP LaserJet P2050 Series Printers only) on page 219.

4.Check to see if any control-panel lights are lit. See Status-light patterns (HP LaserJet P2030 Series Printers only) on page 209.

5.Make sure that the print media that you are using meets specifications.

6.Print a configuration page. See Print the information pages on page 48.

a.If the pages do not print, check that at least one tray contains print media.

b.If the page jams in the product, see Clear jams on page 230.

7.If the configuration page prints, check the following items.

￿If the page prints correctly, then the product hardware is working. The problem is with the computer that you are using, with the printer driver, or with the program.

8.Select one of the following options:

Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double- click the name of the product.

186 Chapter 7 Solve problems ENWW