HP P2050 Alert message Description Recommended action, Supply memory error, XX Jam in location

Status-alert messages (HP LaserJet P2030 Series Printers only)

Status-alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems.

Alert message	Description	Recommended action
10.X Supply memory error	The product has experienced a print cartridge	1.	Make sure that a genuine HP print
	error.		cartridge is installed.
	The two cartridge memory contacts on the	2.	When installing the print cartridge, make
	right-rear side of the print cartridge contact		sure that the memory contacts on the
	the reader contacts on the product.		print cartridge and reader contacts on
			the product make a solid connection.
		3.	Verify that connector J581 on the engine
			controller PCA is seated.
		4.	Replace the print cartridge. See Print
			cartridge on page 102.
13.XX Jam in <location>	The product has detected a jam.	Clear the jam from the area indicated in the
(<location> indicates the area where the jam		message. The job should continue to print. If
		it does not, try reprinting the job. See Jams
has occurred)		on page 229.
50.X Fuser error	The product has experienced an error with	1.	Turn the product power off and then on.
	the fuser.	2.	If you have replaced the fuser, make
			sure that the correct voltage version is
			installed (110 V or 220 V).
		3.	Make sure the following connectors are
			seated:
			◦	J102 on the engine controller PCA
				(AC voltage)
			◦	J210 on the engine controller PCA
				(TH1)
		4.	Replace the fuser. See Fuser
			on page 158.
52.0 Scanner Error	An internal error has occurred.	Turn off the power by using the power switch,
		wait at least 30 seconds, and then turn on the
		power and wait for the product to initialize.

If you are using a surge protector, remove it.

Plug the product directly into the wall socket.

Use the power switch to turn the product on.

ENWW Status-alert messages (HP LaserJet P2030 Series Printers only) 215