HP P2050 manual Control-panel messages, Print failure, Press OK, Engine error, Load Size

Interpret control-panel messages (HP LaserJet P2050 Series Printers only)

The control-panel messages indicate the current product status or situations that might require action.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto- continue feature is on, the product will try to resume printing after the message has appeared for 10 seconds without acknowledgment.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

Control-panel messages

Control-panel message	Event code	Description	Recommended action
10.X Supply memory error		The product has experienced a	1. Make sure that a genuine
		print cartridge error.		HP print cartridge is
		The two cartridge memory		installed.
			2. When installing the print
		contacts on the right-rear side of
		the print cartridge contact the		cartridge, make sure that
		reader contacts on the product.		the memory contacts on the
				print cartridge and reader
				contacts on the product
				make a solid connection.
			3.	Verify that connector J581
				on the engine controller
				PCA is seated.
			4.	Replace the print cartridge.
				See Print cartridge
				on page 102.
13.XX Jam in <location>	13.0000	The product has detected a jam.	Clear the jam from the location
			indicated. The job should
			continue to print. If it does not, try
			reprinting the job.
21.X Print failure	21.0000	The product cannot process the	Press OK to continue printing the
Press [OK]		page.	job, but output might be affected.
			If the error persists, turn the
If error repeats turn off then on
			power off and then on. Resend
			the print job.
41.2 Engine error		The product experienced an	Turn the product power off, wait
Press [OK]		internal error.	at least 30 seconds, and then turn
			the product power on and wait for
			it to initialize.
			If you are using a surge protector,
			remove it. Plug the product
			directly into the wall socket. Turn
			the product power on.
41.3 Unexpected size in tray x	41.3000	The product has detected print	Load the correct media into the
Load <SIZE>		media in the tray that does not	tray, or configure the tray for the

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