Control-panel message

Event code

Description

Recommended action

 

 

 

 

 

Jam in cartridge area

 

Photosensors PS913 (media

1.

Make sure that the paper

 

 

width sensor), PS912 (top of

 

meets specifications. See

 

 

page sensor) and PS915 (fusing

 

Specifications

 

 

assembly exit sensor) detect

 

on page 291. See Common

 

 

paper in the cartridge area of the

 

causes of jams

 

 

product. See Figure 7-7

 

on page 229.

 

 

Components in the print cartridge

2.

Open the top cover and

 

 

cavity on page 199 and Figure

 

 

7-6 Components on the rear side

 

remove the print cartridge.

 

 

of the product on page 198. If

 

Remove any paper or paper

 

 

paper arrives at these sensors

 

fragments present.

 

 

too early, leaves the sensors too

3.

Lift the registration flap.

 

 

late, or is present at the sensor

 

 

when not expected, an error

 

Make sure sensors PS913

 

 

message is displayed.

 

and PS912 move freely.

 

 

 

 

See Figure 7-7

 

 

 

 

Components in the print

 

 

 

 

cartridge cavity

 

 

 

 

on page 199.

 

 

 

4.

Open the straight-through

 

 

 

 

output door and verify that

 

 

 

 

PS915 moves freely. See

 

 

 

 

Figure 7-6 Components on

 

 

 

 

the rear side of the product

 

 

 

 

on page 198.

 

 

 

5.

Make sure that the

 

 

 

 

connector at J203 and J206

 

 

 

 

on the engine controller

 

 

 

 

PCA are seated.

 

 

 

 

 

Jam in output bin

 

This error occurs if the duplex

1.

Make sure that the paper

 

 

reverse photosensor (PS918) or

 

meets specifications. See

 

 

fusing exit sensor (PS915) detect

 

Supported paper and print

 

 

unexpected paper.

 

media on page 32.

 

 

 

2.

Open the rear duplex jam-

 

 

 

 

release door and clear any

 

 

 

 

visible paper. Verify the

 

 

 

 

duplex-release sensor flag

 

 

 

 

moves freely. You might

 

 

 

 

need a pen light to observe

 

 

 

 

the flags.

 

 

 

3.

Open the face-up output

 

 

 

 

door and the verify the exit

 

 

 

 

sensor flag in the fusing

 

 

 

 

assembly moves freely. You

 

 

 

 

might need a pen light to

 

 

 

 

observe the flag.

 

 

 

4.

Verify that the following

 

 

 

 

connectors are seated on

 

 

 

 

the engine controller PCA:

 

 

 

 

J208 duplex reverse

 

 

 

 

J206 fusing exit

 

 

 

 

 

 

ENWW

Interpret control-panel messages (HP LaserJet P2050 Series Printers only) 223

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Image 235
HP P2050 manual Specifications