information, see the documentation available for your operating system.

•Make sure the folder name is entered in the correct format in the embedded Web server (EWS) and that the username and password are entered correctly.

For more information, see the information in the EWS.

The disk is full

Make sure the server containing the folder has enough disk space available.

The device cannot create a unique filename using the assigned prefix and suffix

The device can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change the prefix.

The filename prefix has not been set up correctly

Make sure the folder name and filename prefix uses only the letters A through Z, uppercase or lowercase; the numbers 1 through 9. Some common punctuation marks are also supported. However, do not use accented or special characters in the folder name.

If unsupported characters are used in filename prefixes, they will not appear correctly when the file is created.

The server name cannot be resolved

Sending to network folder might fail if the server name provided during setup cannot be resolved to specific IP addresses. When setting up the Direct Digital Filing feature, be sure to do the following:

•Try to use fully qualified DNS names.

•Make sure the DNS server is set up correctly on the device.

TIP: If you have recently changed the DNS settings, turn off and then turn on the all-in-one.

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Solving Direct Digital Filing problems (optional) 25