Service and Technical Reference Guide
Service and Technical Reference Guide
About This Book
Iv About This Book
Table of contents
Serial and Parallel ATA drive guidelines and features
Identifying routine care and disassembly preparation
Appendix B Power cord set requirements
Appendix F Memory
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Installing or upgrading device drivers
Install the operating system
Creating a disc recovery set
Transferring files and settings
Computer Setup F10 utilities
Computer Setup F10 utility
Heading
Using Computer Setup F10 utilities
2Computer Setup-File
Computer Setup-File
3Computer Setup-Storage
Computer Setup-Storage
Storage Options Removable Media Boot
Shortcut to Temporarily Override Boot Order
Boot Order
4Computer Setup-Security
Computer Setup-Security
Boot
Network Service
Setup Security Level
System IDs
5Computer Setup-Power
Computer Setup-Power
6Computer Setup-Advanced for advanced users
Computer Setup-Advanced
PCI Devices
Configuration
Bus Options
Device Options
Recovering the configuration settings
HP Insight Diagnostics
HP Insight Diagnostics
Accessing HP Insight Diagnostics
Test tab
Survey tab
Status tab
Select the Test Mode Interactive or Unattended
Log tab
Saving and printing information in HP Insight Diagnostics
Help tab
Protecting the software
Downloading the latest version of HP Insight Diagnostics
Restoring the software
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Desktop management
Initial configuration and deployment
HP Backup and Recovery Manager
Altiris Deployment Solution Agent
HP OpenView Agent
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Software updating and management
Remote system installation
HP Client Management Interface
HP Client Manager
HP System Software Manager
HP Client Management Premium Suite
HP ProtectTools Security Manager
HP OpenView Workstation Configuration Management solutions
HP OpenView Client Configuration Manager
HP Client Foundation Suite
ROM Flash
Retired solutions
Proactive change notification
Subscriber’s Choice
Remote ROM Flash
Boot Block Emergency Recovery Mode
HPQFlash
Copying to single workstation
Replicating the setup
Copying to multiple workstations
Repset.exe
Creating a bootable device
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Unsupported USB flash media device
Dual-State power button
Industry standards
HP web site support
Asset tracking and security
Option Description
1Security Features Overview
Board
Password security
Identify the system
DriveLock some models
Establishing a Setup password using Computer Setup
Changing a power-on or Setup password
Arabic Greek Russian Belgian Hebrew Slovakian
National Keyboard Delimiter Characters
DriveLock
Using DriveLock
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You must enter the setup password to continue
Level Setting Description
Smart Cover Sensor
Smart Cover Lock
Locking the Smart Cover Lock
Cable Lock provision
Surge-tolerant power supply
Fault notification and recovery
Fingerprint identification technology
Drive protection system
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Serial ATA Hard Drive Characteristics
Serial and Parallel ATA drive guidelines and features
Sata hard drives
Sata Identification Color Port
Sata hard drive cables
Sata power cable
Sata data cable
Pin Number Usage Device Plug Host Plug
ATA Smart Drives
Pata device information
Hard drive capacities
FAT
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Identifying routine care and disassembly preparation
Generating static
Electrostatic discharge information
Preventing electrostatic damage to equipment
Relative Humidity Event 55% 40% 10%
Grounding the work area
Personal grounding methods and equipment
Recommended materials and equipment
Static Shielding Protection Levels
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Cleaning the workstation case
General cleaning safety precautions
Operating guidelines
Routine care
Cleaning the monitor
Cleaning the keyboard
Cleaning the mouse
Service considerations
Power supply fan
Tools and software requirements
Lithium coin cell battery
Cables and connectors
Hard drives
Preparation for disassembly
Removal and replacement procedures
Installing a padlock
Installing a cable lock
External security devices
Access panel
Front bezel
Front drive bezels
Cable management
Cable Cable Designator
Cable connections
Cable PCA Designator
Memory
Expansion cards
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Drive positions
Drives
Removing an external drive
Drive Positions Ite Description m
Drives
Releasing the drives
Installing an external drive
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Replacing an internal hard drive
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Chassis fan
Fan shroud
Front I/O panel housing assembly
Heatsink
Processor
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Speaker
Power supply
System board
Battery
Type 2 Battery Holder
Type 1 Battery Holder
Type 3 Battery Holder
Connector and Icon Pin Signal
Connector pin assignments
Keyboard
Mouse
Ethernet AUI
Ethernet RJ-45
+ Transmit Data
+ Receive Data
Parallel interface
Serial interface, powered and non-powered
Microphone
Connector and Icon 1/8 miniphone Pin Signal
Headphone
Line-in audio
Monitor
External infrared transceiver
ATA/ATAPI IDE Standard drive cable
Pin Power
Sata data and power
Pin Power for CPU
Drive Connector Pin Signal
X1, x4, x8, and x16 PCI Express Connector Pin a Signal
X1, x4, x8, and x16 PCI Express Connector Pin B Signal
DVI connector
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Japanese power cord requirements
Power cord set requirements
General requirements
Country-specific requirements
Italy
Australia
Austria
Japan
Power-On Self-Test Post
Post error messages
Post numeric codes and text messages
ROM Download to Disable to
Table C-1Numeric Codes and Text Messages
Control panel message Description Recommended action
Control panel message Description
Advanced Onboard Devices
Devices
Replace diskette drive
Display cache is detected unreliable
Replace system board if minimal graphics
Under Storage DPS Self-test
Network Server Mode Active and No
Inventory error during MEBx execution
Keyboard Attached Enabled Turned off
Then save changes
Remove the workstation cover, press
Activity Beeps Possible Cause Recommended Action
Table C-2Diagnostic Front Panel LEDs and Audible Codes
Procedure until failure occurs. Replace
Cards. Power on the system. If the system
Device that is causing the failure. Continue
Replace the power supply
Times, once every second Unable to boot
Red Power LED flashes nine System powers on but is
Open hood and check that the power button
Check that both power supply cables are
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Safety and comfort Before you call for technical support
Troubleshooting without diagnostics
Helpful hints
Helpful hints
Table D-1Solving General Problems
Solving general problems
Problem persists, replace the RTC battery. See the Hardware
Prolongs the life of the RTC battery
Poor performance is experienced Cause Solution
There is no sound or sound volume is too low Cause Solution
Cause Solution
Heatsink/fan assembly
Heatsink is not properly attached to the processor
If fan is plugged in, but is not spinning, then replace
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Table D-2Solving Power Problems
Solving power problems
Power supply shuts down intermittently Cause Solution
Table D-3Solving Diskette Problems
Solving diskette problems
Diskette drive light stays on Cause Solution
Drive not found Cause Solution
Problem has occurred with a disk transaction Cause Solution
Cannot format diskette Cause Solution
Diskette drive cannot read a diskette Cause Solution
Invalid system disk message is displayed Cause Solution
Order enable command
Media Boot function in Computer Setup overrides the Boot
Table D-4Solving Hard Drive Problems
Solving hard drive problems
Workstation will not boot from hard drive Cause Solution
Storage Boot Order list
Workstation seems to be locked up Cause Solution
Table D-5Solving Media Card Reader Problems
Solving media card reader problems
Can not write to the media card Cause Solution
Solving media card reader problems
Table D-6Solving Display Problems
Solving display problems
Blank screen no video Cause Solution
Dim characters Cause Solution
Out of Range displays on screen Cause Solution
Image is not centered Cause Solution
ImageControl/ Horizontal Position or Vertical
Monitor’s on-screen display menu
Certain typed symbols do not appear correct Cause Solution
Assist you with the synchronization, go to the following
Web site, select the appropriate monitor, and download
Table D-7Solving Audio Problems
Solving audio problems
Sound cuts in and out Cause Solution
From the Control Panel, select Sounds and Audio Devices
Audio for this CD-ROM device is checked
On the Properties tab, make sure Enable digital CD
Speech and Audio Devices, then click Sounds
Audio Devices
Table D-8Solving Printer Problems
Solving printer problems
Table D-9Solving Keyboard Problems
Solving keyboard and mouse problems
Click Shut Down . The Shut Down Windows dialog
Select Shut down
Table D-10Solving Mouse Problems
Table D-11Solving Hardware Installation Problems
Solving hardware installation problems
Workstation will not start Cause Solution
Once bad card is identified, remove and replace bad
Goes away
Option card
Table D-12Solving Network Problems
Solving network problems
Wake-on-LAN feature is not functioning Cause Solution
Wake-on-LAN is not enabled Enable Wake-on-LAN
Under the Computer Setup Advanced menu, change
Diagnostics reports a failure Cause Solution
Resource settings for the board
Cable Correctly
New network card will not boot Cause Solution
Table D-13Solving Memory Problems
Solving memory problems
Out of memory error Cause Solution
Memory count during Post is wrong Cause Solution
Solving memory problems
Table D-14Solving Processor Problems
Solving processor problems
Some fans only operate when needed
Make sure the processor heatsink is installed properly
Table D-15Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD problems
Enabled in Storage Boot Order
Mode in Security Password Options
Cannot eject compact disc tray-load unit Cause Solution
Movie will not play in the DVD drive Cause Solution
DVD driver
Try a different brand of media. Quality varies widely
Drive cable is still attached to the system board
Disconnect the drive cable from the system board
Table D-16Solving Drive Key Problems
Solving drive key problems
USB Drive Key not found identified Cause Solution
System will not boot from USB Drive Key Cause Solution
Table D-17Solving Front Panel Component Problems
Solving front panel component problems
Restart the workstation
Table D-18Solving Internet Access Problems
Solving internet access problems
Unable to connect to the Internet Cause Solution
Double-clickPorts COM & LPT
Manager button
Properties
Table D-19Solving Software Problems
Solving software problems
Post error has occurred
Determine possible causes
Designator Component
System board and riser board reference designators
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Second P/S connector as required
Connector 20 or 24 pin
Main Power/HDD LED connector
Speaker connector
SW2
Security hood switch on riser card
South bridge
Battery retainer
Super I/O
Clock chip
Y5/H5 RTC clock crystal/tie-down
Secondary NIC clock crystal
DDR2-SDRAM DIMMs
Memory
Description Socket Color
Populating Dimm sockets
Populating Dimm sockets
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Index
Symbols/Numerics
Keyboard
PXE
Restore Plus