Enww | HP XW3400 manual

Table D-1Solving General Problems (continued)

System does not power on and the LEDs on the front of the workstation are not flashing.

CauseSolution

4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness.

5. If the 5V_aux light on the system board is off, then replace the power supply.

6. Replace the system board.

ENWW	Solving general problems 125

Image 135

HP XW3400 manual Enww

Contents

Service and Technical Reference Guide Service and Technical Reference Guide About This Book Iv About This Book Table of contents Serial and Parallel ATA drive guidelines and features Identifying routine care and disassembly preparation Appendix B Power cord set requirements Appendix F Memory Enww Installing or upgrading device drivers Install the operating system Creating a disc recovery set Transferring files and settings Computer Setup F10 utilities Computer Setup F10 utility Heading Using Computer Setup F10 utilities 2Computer Setup-File Computer Setup-File 3Computer Setup-Storage Computer Setup-Storage Storage Options Removable Media Boot Shortcut to Temporarily Override Boot Order Boot Order 4Computer Setup-Security Computer Setup-Security System IDs Network ServiceBoot Setup Security Level 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-Advanced Device Options ConfigurationPCI Devices Bus Options Recovering the configuration settings HP Insight Diagnostics HP Insight DiagnosticsAccessing HP Insight Diagnostics Test tab Survey tab Status tab Select the Test Mode Interactive or Unattended Saving and printing information in HP Insight Diagnostics Log tabHelp tab Downloading the latest version of HP Insight Diagnostics Protecting the softwareRestoring the software Enww Desktop management Initial configuration and deployment Altiris Deployment Solution Agent HP Backup and Recovery ManagerHP OpenView Agent Enww Remote system installation Software updating and managementHP Client Management Interface HP Client Manager HP System Software Manager HP Client Management Premium Suite HP ProtectTools Security Manager HP OpenView Client Configuration Manager HP OpenView Workstation Configuration Management solutionsHP Client Foundation Suite Subscriber’s Choice Retired solutionsROM Flash Proactive change notification Boot Block Emergency Recovery Mode Remote ROM FlashHPQFlash Replicating the setup Copying to single workstationCopying to multiple workstations Repset.exe Creating a bootable device Enww Unsupported USB flash media device Dual-State power button HP web site support Industry standardsAsset tracking and security Option Description 1Security Features Overview DriveLock some models Password securityBoard Identify the system Establishing a Setup password using Computer Setup Changing a power-on or Setup password Arabic Greek Russian Belgian Hebrew Slovakian National Keyboard Delimiter Characters DriveLock Using DriveLock Enww Smart Cover Lock Level Setting DescriptionYou must enter the setup password to continue Smart Cover Sensor Locking the Smart Cover Lock Cable Lock provision Drive protection system Fault notification and recoverySurge-tolerant power supply Fingerprint identification technology Enww Sata Identification Color Port Serial and Parallel ATA drive guidelines and featuresSerial ATA Hard Drive Characteristics Sata hard drives Pin Number Usage Device Plug Host Plug Sata power cableSata hard drive cables Sata data cable FAT Pata device informationATA Smart Drives Hard drive capacities Enww Identifying routine care and disassembly preparation Relative Humidity Event 55% 40% 10% Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipment Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipment Enww Routine care General cleaning safety precautionsCleaning the workstation case Operating guidelines Cleaning the monitor Cleaning the keyboard Tools and software requirements Service considerationsCleaning the mouse Power supply fan Cables and connectors Lithium coin cell batteryHard drives Preparation for disassembly Removal and replacement procedures Installing a cable lock Installing a padlockExternal security devices Access panel Front bezel Front drive bezels Cable management Cable connections Cable Cable DesignatorCable PCA Designator Memory Expansion cards Enww Enww Enww Enww Enww Enww Drive Positions Ite Description m DrivesDrive positions Removing an external drive Drives Releasing the drives Installing an external drive Enww Enww Replacing an internal hard drive Enww Enww Enww Chassis fan Fan shroud Front I/O panel housing assembly Heatsink Processor Enww Speaker Power supply System board Battery Type 2 Battery Holder Type 1 Battery Holder Type 3 Battery Holder Mouse Connector pin assignmentsConnector and Icon Pin Signal Keyboard + Receive Data Ethernet RJ-45Ethernet AUI + Transmit Data Parallel interface Serial interface, powered and non-powered Line-in audio Connector and Icon 1/8 miniphone Pin SignalMicrophone Headphone Monitor External infrared transceiver ATA/ATAPI IDE Standard drive cable Pin Power X1, x4, x8, and x16 PCI Express Connector Pin a Signal Pin Power for CPUSata data and power Drive Connector Pin Signal X1, x4, x8, and x16 PCI Express Connector Pin B Signal DVI connector Enww Country-specific requirements Power cord set requirementsJapanese power cord requirements General requirements Japan AustraliaItaly Austria Power-On Self-Test Post Post error messages Control panel message Description Recommended action ROM Download to Disable toPost numeric codes and text messages Table C-1Numeric Codes and Text Messages Control panel message Description Advanced Onboard Devices Replace system board if minimal graphics Replace diskette driveDevices Display cache is detected unreliable Under Storage DPS Self-test Then save changes Inventory error during MEBx executionNetwork Server Mode Active and No Keyboard Attached Enabled Turned off Remove the workstation cover, press Activity Beeps Possible Cause Recommended Action Table C-2Diagnostic Front Panel LEDs and Audible Codes Replace the power supply Cards. Power on the system. If the systemProcedure until failure occurs. Replace Device that is causing the failure. Continue Check that both power supply cables are Red Power LED flashes nine System powers on but isTimes, once every second Unable to boot Open hood and check that the power button Enww Safety and comfort Before you call for technical support Troubleshooting without diagnostics Helpful hints Helpful hints Prolongs the life of the RTC battery Solving general problemsTable D-1Solving General Problems Problem persists, replace the RTC battery. See the Hardware Poor performance is experienced Cause Solution There is no sound or sound volume is too low Cause Solution If fan is plugged in, but is not spinning, then replace Heatsink/fan assemblyCause Solution Heatsink is not properly attached to the processor Enww Solving power problems Table D-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Drive not found Cause Solution Solving diskette problemsTable D-3Solving Diskette Problems Diskette drive light stays on Cause Solution Invalid system disk message is displayed Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause Solution Order enable command Media Boot function in Computer Setup overrides the Boot Table D-4Solving Hard Drive Problems Solving hard drive problems Storage Boot Order list Workstation will not boot from hard drive Cause SolutionWorkstation seems to be locked up Cause Solution Solving media card reader problems Table D-5Solving Media Card Reader ProblemsCan not write to the media card Cause Solution Solving media card reader problems Solving display problems Table D-6Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Image is not centered Cause Solution Out of Range displays on screen Cause SolutionImageControl/ Horizontal Position or Vertical Web site, select the appropriate monitor, and download Certain typed symbols do not appear correct Cause SolutionMonitor’s on-screen display menu Assist you with the synchronization, go to the following From the Control Panel, select Sounds and Audio Devices Solving audio problemsTable D-7Solving Audio Problems Sound cuts in and out Cause Solution Audio Devices On the Properties tab, make sure Enable digital CDAudio for this CD-ROM device is checked Speech and Audio Devices, then click Sounds Table D-8Solving Printer Problems Solving printer problems Select Shut down Solving keyboard and mouse problemsTable D-9Solving Keyboard Problems Click Shut Down . The Shut Down Windows dialog Table D-10Solving Mouse Problems Solving hardware installation problems Table D-11Solving Hardware Installation ProblemsWorkstation will not start Cause Solution Goes away Once bad card is identified, remove and replace badOption card Wake-on-LAN is not enabled Enable Wake-on-LAN Solving network problemsTable D-12Solving Network Problems Wake-on-LAN feature is not functioning Cause Solution Cable Correctly Diagnostics reports a failure Cause SolutionUnder the Computer Setup Advanced menu, change Resource settings for the board New network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Solving memory problemsTable D-13Solving Memory Problems Out of memory error Cause Solution Solving memory problems Make sure the processor heatsink is installed properly Solving processor problemsTable D-14Solving Processor Problems Some fans only operate when needed Mode in Security Password Options Solving CD-ROM and DVD problemsTable D-15Solving CD-ROM and DVD Problems Enabled in Storage Boot Order Try a different brand of media. Quality varies widely Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution DVD driver Drive cable is still attached to the system board Disconnect the drive cable from the system board System will not boot from USB Drive Key Cause Solution Solving drive key problemsTable D-16Solving Drive Key Problems USB Drive Key not found identified Cause Solution Solving front panel component problems Table D-17Solving Front Panel Component ProblemsRestart the workstation Solving internet access problems Table D-18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Manager button Double-clickPorts COM & LPTProperties Determine possible causes Solving software problemsTable D-19Solving Software Problems Post error has occurred Designator Component System board and riser board reference designators Enww Speaker connector Connector 20 or 24 pinSecond P/S connector as required Main Power/HDD LED connector SW2 Security hood switch on riser card Clock chip Battery retainerSouth bridge Super I/O Y5/H5 RTC clock crystal/tie-down Secondary NIC clock crystal DDR2-SDRAM DIMMs Memory Description Socket Color Populating Dimm sockets Populating Dimm sockets Enww Index Symbols/Numerics Keyboard PXE Restore Plus