HP XW3400 manual Solving internet access problems, Table D-18Solving Internet Access Problems

Solving internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table D-18Solving Internet Access Problems

Unable to connect to the Internet.

Cause	Solution
Internet Service Provider (ISP) account is not set up properly.	Verify Internet settings or contact your ISP for assistance.
Modem is not set up properly.	Reconnect the modem. Verify the connections are correct using
	the quick setup documentation.
Web browser is not set up properly.	Verify that the Web browser is installed and set up to work with
	your ISP.
Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED light
	on the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted due	Try connecting to the Internet at a later time or contact your ISP.
to bad weather.	(If the cable/DSL service is connected, the “cable” LED light on
	the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem and
	the workstations’s RJ-45 connector. (If the connection is good,
	the “workstation” LED light on the front of the cable/DSL modem
	will be on.)
IP address is not configured properly.	Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of	Windows XP
information that a Web server can store temporarily with the	1.	Select Start > Control Panel.
Web browser. This is useful for having the browser remember
some specific information that the Web server can later	2.	Double-clickInternet Options.
retrieve.)
	3.	On the General tab, click the Delete Cookies button.
Cannot automatically launch Internet programs.
Cause	Solution
You must log on to your ISP before some programs will start.	Log on to your ISP and launch the desired program.

Internet takes too long to download Web sites.

Cause Solution

Modem is not set up properly.

Verify that the correct modem speed and COM port are selected.

Windows XP

1. Select Start > Control Panel.

2. Double-click System.

3. Click the Hardware tab.

156 Appendix D Troubleshooting without diagnostics ENWW