Solving hardware installation problems

You may need to reconfigure the workstation when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the workstation. If you install a non–plug and play device, you must reconfigure the workstation after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen.

WARNING! When the workstation is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Look for the LED on the system board. If the LED is illuminated, the system still has power. Power off the workstation and remove the power cord before proceeding.

Table D-11Solving Hardware Installation Problems

A new device is not recognized as part of the system.

Cause

Solution

 

 

Device is not seated or connected properly.

Ensure that the device is properly and securely connected and

 

that pins in the connector are not bent down.

 

 

Cable(s) of new external device are loose or power cables are

Ensure that all cables are properly and securely connected and

unplugged.

that pins in the cable or connector are not bent down.

 

 

Power switch of new external device is not turned on.

Turn off the workstation, turn on the external device, then turn

 

on the workstation to integrate the device with the workstation

 

system.

 

 

When the system advised you of changes to the configuration,

Reboot the workstation and follow the instructions for accepting

you did not accept them.

the changes.

 

 

A plug and play board may not automatically configure when

Use Windows XP Device Manager to deselect the automatic

added if the default configuration conflicts with other devices.

settings for the board and choose a basic configuration that

 

does not cause a resource conflict. You can also use Computer

 

Setup to reconfigure or disable devices to resolve the resource

 

conflict.

 

 

USB ports on the workstation are disabled in Computer Setup.

Enter Computer Setup (F10) and enable the USB ports.

 

 

 

Workstation will not start.

 

 

 

 

Cause

Solution

 

 

Wrong memory modules were used in the upgrade or memory

1. Review the documentation that came with the system to

modules were installed in the wrong location.

 

determine if you are using the correct memory modules

 

 

and to verify the proper installation.

 

2.

Observe the beeps and LED lights on the front of the

 

 

workstation. Beeps and flashing LEDs are codes for

 

 

specific problems.

 

3.

If you still cannot resolve the issue, contact Customer

 

 

Support.

 

 

 

ENWW

Solving hardware installation problems 143