Table C-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard drives

1. Determine if hard drive is giving correct

Failure

have a hard drive firmware patch that will fix

error message. Enter Computer Setup

 

an erroneous error message.)

and run the Drive Protection System test

 

 

under Storage > DPS Self-test.

 

 

2. Apply hard drive firmware patch

 

 

if applicable. (Available at

 

 

http://www.hp.com/support.)

 

 

3. Back up contents and replace hard drive.

1796-SATA Cabling Error

One or more SATA devices are improperly

 

attached. For optimal performance, the SATA

 

0 and SATA 1 connectors must be used before

 

SATA 2 and SATA 3.

Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA1, and SATA 2.

1797-SATA Drivelock is not supported in RAID mode.

Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.

RAID is not supported on the xw3400 Workstation. Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled.

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2. Change the processor.

 

 

 

 

2200-PMM Allocation Error during MEBx

Memory error during POST execution of the

1.

Reboot the workstation.

Download

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM

 

 

 

memory modules, and reboot the

 

 

 

workstation.

 

 

3.

If the memory configuration was recently

 

 

 

changed, unplug the workstation, restore

 

 

 

the original memory configuration, and

 

 

 

reboot the workstation.

 

 

4.

If the error persists, replace the system

 

 

 

board.

 

 

 

 

2201-MEBx Module did not checksum

Memory error during POST execution of the

1.

Reboot the workstation.

correctly

Management Engine (ME) BIOS Extensions

2.

Unplug the power cord, re-seat the

 

option ROM

 

 

 

memory modules, and reboot the

 

 

 

workstation.

 

 

3.

If the memory configuration was recently

 

 

 

changed, unplug the power cord, restore

 

 

 

the original memory configuration, and

 

 

 

reboot the workstation.

 

 

4.

If the error persists, replace the system

 

 

 

board.

 

 

 

 

112 Appendix C POST error messages

ENWW